Service Crew Guest Experience Lead (GEL)

McDonald's; North Vernon (IN); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Cash incentives

Employee discounts

Free meals

Paid time off

Tuition reimbursement

Training opportunities

Weekly pay

Medical benefits

Job summary

McDonald's is seeking a Guest Experience Lead to enhance guest interactions and ensure satisfaction across our restaurant in Indiana. You will lead the guest experience, address concerns, and work closely with the team to maintain a welcoming and clean environment.

The role emphasizes effective communication, a hospitable attitude, and a willingness to learn and grow within a fast-paced team that values service excellence.

Qualifications

• A humble and hospitable demeanor.
• Passion for helping and serving others (customers and team).
• Desire to learn and grow; ability to communicate effectively.

Responsibilities

• Lead the guest experience by checking in with guests and ensuring enjoyment.
• Handle guest concerns and provide resolutions to their satisfaction.
• Collaborate with the team to maintain a welcoming, clean restaurant environment.
• Promote McDonald’s App, Mobile Order & Pay features and promotions.

Job description

Guest Experience Lead

Flexible scheduling with a side of always feeling valued. A job at McDonald’s offers a job combo that fits YOU.

PERKS & BENEFITS:

• #crew_min_wage hourly starting rate plus cash incentives
• Employee discounts and free meals
• Paid sick leave and/or paid time off
• Tuition reimbursement and/or educational assistance
• Training and advancement opportunities
• Weekly pay with optional direct deposit
• Medical, dental, and vision benefits*
• And much, much more!

*Available to full time employees in select locations.

Full-time, part-time, breakfast, lunch, late nights, weekends-whatever works for you, opportunities are available anytime-we’ve got a job combo specifically for you!

This role is vital to the guest experience because you'll:

Lead the experience: Check in with guests and make sure they are enjoying themselves

Be the solution: Handle guest concerns and provide resolve to their satisfaction

Understand that teamwork is key: Work hand in hand with your team to maintain a welcoming, friendly, and clean restaurant environment

Be in the know: Offer expert insight into promotions and benefits of utilizing the McDonald’s App, Mobile Order & Pay features

To be successful in this position, you’ll need:

A humble and hospitable demeanor;

Passion for helping and serving others (customers and fellow team members);

A desire to learn and grow; and

The ability to communicate effectively and anticipate customer needs

McDonald's Corporation and McDonald's USA, LLC (the "Company") are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee of the Company, including any corporate-owned restaurant, on the basis of age, sex, sexual orientation, race, color, creed, religion, ethnicity, national origin, alienage or citizenship, disability, marital status, veteran or military status, genetic information, or any other legally-recognized protected basis under federal, state or local laws, regulations or ordinances. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws. A reasonable accommodation is a change in the way things are normally done that will ensure an equal employment opportunity without imposing an undue hardship on the Company. Please contact [e-mail] if you need assistance completing any forms or to otherwise participate in the application process or to request or discuss an accommodation in connection with a job at the Company or at a McDonald’s corporate-owned restaurant to which you are applying.

McDonald's and its franchisees are taking proactive steps in response to the COVID-19 outbreak to ensure the safety in our restaurants across all communities. Our values of quality, service, and cleanliness continue to guide us. We're following direction from the CDC, state, and local governments and adhering to our deep cleaning procedures in every restaurant, every day. We also fully support employees who stay home from work if they are feeling sick. Read more about the ways we are prioritizing health at https://news.mcdonalds.com/news-releases/news-release-details/prioritizing-health-safety-and-community-mcdonalds-shares.