Service Crew Guest Experience Lead (GEL)

McDonald's; Nashville (IN); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Starting wage + incentives

Employee discounts

Free meals

Paid time off

Tuition reimbursement

Training and advancement

Weekly pay + direct deposit

Medical, dental, vision insurance

Other benefits

Job summary

McDonald’s is seeking a Guest Experience Lead to ensure an outstanding guest experience across our restaurant in Indiana. You will lead with hospitality, resolve concerns, and partner with teammates to keep the restaurant clean, welcoming, and efficient while promoting promotions and the McDonald’s App.

We offer flexible scheduling and a range of benefits to help you grow with us. Join a team that values service, quality, and community as you build meaningful guest connections.

Qualifications

• Experience in hospitality or fast-food service.
• Strong communication and guest-relations skills.
• Able to work flexible hours.

Responsibilities

• Lead the guest experience by checking in with guests.
• Resolve guest concerns to satisfaction.
• Collaborate with team to maintain a clean, welcoming restaurant.
• Promote promotions and app features.
• Support with app usage and mobile orders.

Skills

Customer service

Communication

Teamwork

Problem solving

Job description

Guest

Experience Lead

Flexible scheduling with a side of always feeling valued. A

job at McDonald’s offers a job combo that fits YOU.

PERKS & BENEFITS:

• #crew_min_wage hourly starting rate plus cash incentives
• Employee discounts and free meals
• Paid sick leave and/or paid time off
• Tuition reimbursement and/or educational assistance
• Training and advancement opportunities
• Weekly pay with optional direct deposit
• Medical, dental, and vision benefits*
• And much, much more!

*Available to full time employees in select locations.

Full-time, part-time, breakfast, lunch, late nights, weekends-whatever works for you, opportunities are available anytime-we’ve got a job combo specifically for you!

This role is vital to the guest experience because you'll:

• Lead the experience: Check in with guests and make sure they are enjoying themselves
• Be the solution: Handle guest concerns and provide resolve to their satisfaction
• Understand that teamwork is key: Work hand in hand with your team to maintain a welcoming, friendly, and clean restaurant environment
• Be in the know: Offer expert insight into promotions and benefits
• of utilizing the McDonald’s App, Mobile Order & Pay features

To be successful in this position, you’ll need:

• A humble and hospitable demeanor;
• Passion for helping and serving others (customers and fellow team members);
• A desire to learn and grow; and
• The ability to communicate effectively and anticipate customer needs

Requsition ID: PDX_MC_2B3958F6-8B7B-42A3-A94A-62AB385A83C9_13638

McDonald's Corporation and McDonald's USA, LLC (the "Company") are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee of the Company, including any corporate-owned restaurant, on the basis of age, sex, sexual orientation, race, color, creed, religion, ethnicity, national origin, alienage or citizenship, disability, marital status, veteran or military status, genetic information, or any other legally-recognized protected basis under federal, state or local laws, regulations or ordinances. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws. A reasonable accommodation is a change in the way things are normally done that will ensure an equal employment opportunity without imposing an undue hardship on the Company.

McDonald’s and its franchisees are taking proactive steps in response to the COVID-19 outbreak to ensure the safety in our restaurants across all communities. Our values of quality, service, and cleanliness continue to guide us. We're following direction from the CDC, state, and local governments and adhering to our deep cleaning procedures in every restaurant, every day. We also fully support employees who stay home from work if they are feeling sick. Read more about the ways we are prioritizing health at https://news.mcdonalds.com/news-releases/news-release-details/prioritizing-health-safety-and-community-mcdonalds-shares.