Guest Experience Lead (GEL)

McDonald's Restaurants Limited; Berwyn (PA); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Flexible hourly rate

Flexible scheduling

Paid time off

Tuition reimbursement

Training and advancement

Employee discounts

Free meals

Job summary

McDonald’s Berwyn restaurant is hiring for a Guest Experience Lead. The role offers flexible shifts, full-time or part-time options, and a path to learn and advance within a busy, customer-focused team.

You will lead the guest experience, address concerns, and partner with your crew to keep a welcoming, clean restaurant. You’ll share promotions and promote the McDonald’s App, while developing communication and teamwork skills.

Qualifications

• A humble and hospitable demeanor.
• Passion for helping and serving others (customers and fellow team members).
• A desire to learn and grow;
• The ability to communicate effectively and anticipate customer needs

Responsibilities

• Lead the guest experience and ensure guests are enjoying themselves
• Be the solution by handling guest concerns and providing resolution
• Understand that teamwork is key and collaborate with the team to maintain a welcoming, friendly, and clean restaurant
• Be in the know by promoting the McDonald’s App and Mobile Order & Pay features

Job description

Flexible scheduling with a side of always feeling valued. A role in your local McDonald’s franchisee owned restaurant offers a job combo that will fit YOU.

PERKS & BENEFITS:

• Flexible hourly starting rate
• Flexible scheduling
• Paid sick leave and/or paid time off
• Tuition reimbursement and/or educational assistance
• Training and advancement opportunities
• Employee discounts and free meals

And much, much more!

*Available to full time employees in select locations.

Full-time, part-time, breakfast, lunch, late nights, weekends-whatever works for you, opportunities are available anytime-we’ve got a job combo specifically for you!

This role is vital to the guest experience because you’ll:

• Lead the experience: Check in with guests and make sure they are enjoying themselves
• Be the solution: Handle guest concerns and provide resolve to their satisfaction
• Understand that teamwork is key: Work hand in hand with your team to maintain a welcoming, friendly, and clean restaurant environment
• Be in the know: Offer expert insight into promotions and benefits of utilizing the McDonald’s App, Mobile Order & Pay features

To be successful in this position, you’ll need:

• A humble and hospitable demeanor;
• Passion for helping and serving others (customers and fellow team members);
• A desire to learn and grow; and
• The ability to communicate effectively and anticipate customer needs

So, what’s your job combo?

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin or ancestry, sex, gender, gender expression, sexual orientation, pregnancy, age, marital status, veteran status, physical or mental disability status, genetic information, citizenship or any other class characteristic protected by federal or applicable state law. We will ensure that individuals with disabilities are provided reasonable accommodation(s) to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact the restaurant you are applying to request accommodation(s).

This job posting contains general information about working in this restaurant. This job posting is not a complete description of all duties of the job. People who work in this restaurant perform several different tasks every shift and this posting does not list every essential function of the job.

This job posting is for a position in a restaurant owned and operated by an independent franchisee, not McDonald’s USA. This franchisee owns a license to use McDonald’s logos and food products, for example, when running the restaurant. However, this franchisee is a separate company and a separate employer from McDonald’s USA. Thus, if you are hired for the job described in this posting, the franchisee will be your employer, not McDonald’s USA. Only the franchisee is responsible for employment matters at the restaurant, including hiring, firing, discipline, supervisions, staffing, and scheduling employees. McDonald’s USA has no control over employment matters at the restaurant. McDonald’s USA will not receive a copy of your employment application and it will have no involvement in any employment decisions, including whether you receive an interview for the job or whether you are hired.

This job posting contains some general information about what it is like to work in this restaurant but is not a complete description of all duties of the job. People who work in this restaurant perform a number of different tasks every day and this posting does not list every essential function of the job.

See a day in the life of a Guest Experience Lead at McDonald’s

https://www.youtube.com/watch?v=DiaN61vWY3A&feature=youtu.be