Guest Experience Lead (GEL)

McDonald's Restaurants Limited; Bensalem Township (Bucks County); On-site; USD 18,000 - 23,000; Part time

Job summary

McDonald’s Guest Experience Leader in Bucks County is a part-time role focused on creating positive guest interactions in a fast-paced restaurant. You will greet guests, assist with ordering, help customers use kiosks, and support teammates to ensure orders are accurate and enjoyable.

You’ll also assist families, address concerns, and contribute to a welcoming environment. We offer flexible hours between 8am and 8pm and opportunities to grow within a supportive team.

Qualifications

• Customer service mindset and ability to interact with guests.

Responsibilities

• Greeting guests and communicating with them while ordering
• Offering help with using the ordering kiosks
• Offering assistance to those in need of some extra hands
• Checking with customers once they have received their order, to see if they need anything else
• Ensuring kids receive a kid treat
• Handling any concerns
• Communicating with the restaurant team to provide feedback and recommendations

Skills

Customer service

Communication

Teamwork

Job description

This Guest Experience Leadposition is in a restaurant owned and operated by T & T Nelson Group, an independent franchisee and not McDonald’s USA. If you are hired for this crew job described in this posting, the T & T Nelson Group will be your employer. The T&T Nelson Group LLC is responsible for employment matters at the restaurant, including hiring, firing, discipline, supervisions, staffing, and scheduling employees.

Description:

McDonald’s and the T & T Nelson Group care about their employees and that’s why we provide Crew with an opportunity to learn, grow, and succeed every day. By offering industry-leading education programs and world-class training, we provide opportunities that inspire confidence and foster valuable skills to help employees thrive wherever they are on their journey, whether they stay at McDonald’s or go elsewhere. There is a reason more than 80% of employees are proud to work at McDonald’s and would recommend working at McDonalds. A Crew Member at McDonald’s is more than just a paycheck — it’s a chance to gain life skills and grow as an individual. And for anyone willing to take advantage of these opportunities…we’re committed to becoming America’s Best First Job.

See a day in the life of a Guest Experience Lead at McDonald’s

https://www.youtube.com/watch?v=DiaN61vWY3A&feature=youtu.be

Requirements:

We believe in letting you do you. If you’re looking for a part-time job that supports your full-time ambition, you’ve come to the right place. And right now we have an awesome opportunity for Guest Experience Leaders to work in our restaurant between the hours of 8am and 8pm.

Guest Experience Leader gets to create feel-good moments everyday with customers by:

• Greeting guests and communicating with them while ordering
• Offering help with using the ordering kiosks
• Offering assistance to those in need of some extra hands
• Checking with customers once they have received their order, to see if they need anything else
• Ensuring kids receive a kid treat
• Handling any concerns
• Communicating with the restaurant team to provide feedback and recommendations

All you’ll need is an outstanding attitude, willingness to learn and grow and the capability to excel in a fast-paced, team environment. We’ll teach you the rest. We offer great pay, tremendous benefits and a chance to grow like you wouldn’t believe. Sound good? Give us a try!

By applying to this GEL position, I understand any information I provide in this application will be submitted only to the T& T Nelson Group. The information I provide will be forwarded to the franchisee organization in order for that T&T Nelson Group LLC to reach and process and evaluate my application.