Service Counter Clerk

Hugos-Family-Marketplace; Thief River Falls (MN); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401k

Paid time off

Holiday pay

Employee discount

Time & half holiday pay

Job summary

Hugo's Family Marketplace in Thief River Falls, MN is seeking a Service Counter Clerk to deliver exceptional customer service at the service counter. You will greet customers, help with inquiries, process returns and exchanges, and operate the POS system.

The role emphasizes accuracy in transactions, adherence to store policies, and maintaining a clean, organized counter. No prior experience required; training provided.

Qualifications

• High school diploma or GED required.
• Some college coursework or related experience preferred.
• No prior work experience required; willing to learn procedures.

Responsibilities

• Greet customers warmly and assist with inquiries and needs.
• Process returns, exchanges, and refunds accurately and efficiently.
• Answer customer questions and provide information about products and services.
• Handle customer complaints professionally and work toward resolution.
• Assist with special orders, rain checks, or store credits as needed.
• Operate POS systems and verify receipts and identifications when required.
• Maintain cleanliness and organization of the service counter area.
• Follow store policies and communicate with team members and management.

Skills

Customer service

Cash handling

Communication

Problem solving

Team interaction

Education

High school diploma or GED

Some college coursework

Tools

POS systems

Job description

Job Purpose:- The Service Counter Clerk at Hugo's Family Marketplace is responsible for providing exceptional customer service by efficiently handling transactions, addressing customer inquiries, and ensuring a positive shopping experience. This role involves maintaining the service counter's operations, processing returns and exchanges, and upholding store policies to enhance customer satisfaction. Must be 18 + years or older to apply.Key Responsibilities:- Greet customers warmly and provide assistance with their inquiries and needs.- Process returns, exchanges, and refunds accurately and efficiently.- Answer customer questions and provide information about products and services.- Handle customer complaints professionally and work towards resolving issues.- Assist with special orders, rain checks, or store credits as needed.- Operate POS systems to process transactions and verify receipts, documentation, or identification when required.- Maintain the cleanliness and organization of the service counter area.- Follow store policies and procedures to ensure compliance and consistency.- Communicate effectively with team members and management to facilitate smooth operations.Benefits:Full Time - Health, Dental, and Vision Insurance, 401k, Paid Time Off, and Holiday Pay.Full Time and Part Time - Employee Discount and Time & Half Holiday Pay.Required Education:- High school diploma or GEDPreferred Education:- Some college coursework or related experienceRequired Experience:- No prior work experience required- Willingness to learn and follow procedures- Ability to interact politely with customersPreferred Experience:- 1–2 years in retail, cashier, or customer service roles- Experience handling cash, POS systems, or returns- Experience resolving customer complaints or issues- Basic familiarity with store operations and inventoryRequired Skills and Abilities:- Ability to greet customers and provide excellent service- Capability to process returns, exchanges, and refunds efficiently- Skill in answering customer questions and addressing complaints- Proficiency in operating POS systems- Ability to verify receipts, documentation, or identification when required- Commitment to maintaining cleanliness and following store policies- Effective communication skills