Service Coordinator: Vehicle Care & Scheduling Pro

Adecco Portugal; Chesapeake (VA); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401K plan

Job summary

Adecco is seeking a Service Coordinator in the United States to manage service scheduling, customer inquiries, and vehicle repair coordination. The role emphasizes strong communication and meticulous data handling in a fast-paced environment.

Ideal candidates have prior service advisor experience, solid repair knowledge, excellent communication skills, and proficiency with computer systems. This temp-to-hire opportunity offers growth within a customer-focused, growing organization.

Qualifications

• Previous experience as a Service Advisor required.
• Strong knowledge of vehicle repair and maintenance services.
• Outstanding customer service and interpersonal skills.
• Excellent verbal and written communication abilities.
• Highly detail-oriented with strong organizational skills.
• Proficient with computer systems and data entry.
• Ability to multitask and work effectively in a fast-paced environment.
• Professional, friendly, and accommodating demeanor.
• Experience developing or improving SOPs is preferred.

Responsibilities

• Greet customers professionally and provide exceptional customer service.
• Answer incoming phone calls and respond to customer inquiries.
• Schedule service appointments and manage repair timelines.
• Communicate repair recommendations, service needs, and updates to customers.
• Input and maintain accurate customer and vehicle information within the company system.
• Coordinate with technicians and service staff to ensure efficient workflow.
• Address customer concerns and assist with problem resolution.
• Maintain detailed and accurate service records.
• Support operational efficiency through process improvement initiatives.
• Assist with the development and implementation of Standard Operating Procedures (SOPs) when needed.

Job description

Adecco is seeking a Service Coordinator in the United States to manage service scheduling, customer inquiries, and vehicle repair coordination. The role emphasizes strong communication and meticulous data handling in a fast-paced environment.

Ideal candidates have prior service advisor experience, solid repair knowledge, excellent communication skills, and proficiency with computer systems. This temp-to-hire opportunity offers growth within a customer-focused, growing organization.