Service Advisor

Adecco Portugal; Chesapeake (VA); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401K plan

Job summary

Adecco is seeking a Service Coordinator in the United States to manage service scheduling, customer inquiries, and vehicle repair coordination. The role emphasizes strong communication and meticulous data handling in a fast-paced environment.

Ideal candidates have prior service advisor experience, solid repair knowledge, excellent communication skills, and proficiency with computer systems. This temp-to-hire opportunity offers growth within a customer-focused, growing organization.

Qualifications

• Previous experience as a Service Advisor required.
• Strong knowledge of vehicle repair and maintenance services.
• Outstanding customer service and interpersonal skills.
• Excellent verbal and written communication abilities.
• Highly detail-oriented with strong organizational skills.
• Proficient with computer systems and data entry.
• Ability to multitask and work effectively in a fast-paced environment.
• Professional, friendly, and accommodating demeanor.
• Experience developing or improving SOPs is preferred.

Responsibilities

• Greet customers professionally and provide exceptional customer service.
• Answer incoming phone calls and respond to customer inquiries.
• Schedule service appointments and manage repair timelines.
• Communicate repair recommendations, service needs, and updates to customers.
• Input and maintain accurate customer and vehicle information within the company system.
• Coordinate with technicians and service staff to ensure efficient workflow.
• Address customer concerns and assist with problem resolution.
• Maintain detailed and accurate service records.
• Support operational efficiency through process improvement initiatives.
• Assist with the development and implementation of Standard Operating Procedures (SOPs) when needed.

Job description

Job Description

Job Description

Service Coordinator
Pay Rate: $17.00 - $21.00/hour (higher compensation may be considered for highly qualified candidates)
Job Type: Temp -to-Hire
Monday – Friday 8:00 a.m. – 5:00 p.m
Job Summary
Adecco is currently recruiting for an experienced Service Coordinator to join a growing team. The ideal candidate will have a strong customer service background, previous service advisor experience, and a solid understanding of vehicle repair and maintenance processes. This role requires exceptional communication skills, attention to detail, computer proficiency, and the ability to manage multiple priorities in a fast-paced environment.
The Service Consultant will serve as the primary point of contact for customers, assisting with service scheduling, answering repair-related questions, and ensuring a positive customer experience from start to finish.
Key Responsibilities

• Greet customers professionally and provide exceptional customer service.

• Answer incoming phone calls and respond to customer inquiries.

• Schedule service appointments and manage repair timelines.

• Communicate repair recommendations, service needs, and updates to customers.

• Input and maintain accurate customer and vehicle information within the company system.

• Coordinate with technicians and service staff to ensure efficient workflow.

• Address customer concerns and assist with problem resolution.

• Maintain detailed and accurate service records.

• Support operational efficiency through process improvement initiatives.

• Assist with the development and implementation of Standard Operating Procedures (SOPs) when needed.

Qualifications

• Previous experience as a Service Advisor required.

• Strong knowledge of vehicle repair and maintenance services.

• Outstanding customer service and interpersonal skills.

• Excellent verbal and written communication abilities.

• Highly detail-oriented with strong organizational skills.

• Proficient with computer systems and data entry.

• Ability to multitask and work effectively in a fast-paced environment.

• Professional, friendly, and accommodating demeanor.

• Experience developing or improving SOPs is preferred.

Preferred Skills

• Proven ability to build strong customer relationships.

• Experience handling high-volume phone and customer interactions.

• Strong problem-solving and decision-making abilities.

• Ability to prioritize tasks and maintain accuracy under pressure.

Compensation & Benefits

• Competitive pay: $17.00 - $21.00 per hour

• Higher compensation may be available for exceptionally qualified candidates.

• Opportunity to join a customer-focused and growing organization.

Candidate Requirements
Only candidates with prior Service Advisor experience, strong customer service skills, repair knowledge, excellent communication abilities, and advanced computer proficiency will be considered.

Pay Details: $17.00 to $21.00 per hour
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
Military connected talent encouraged to apply
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusett