Service Coordinator

Haddad Auto Group; Pittsfield (MA); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k)

Job summary

Haddad Auto Group in Pittsfield, MA seeks a Service Coordinator to connect with service customers by phone, text, and email to schedule maintenance and service appointments, share important updates like recalls, and deliver a top-tier customer experience.

You will be essential to our Service Department’s success, earning competitive pay, great benefits, and opportunities to grow within a supportive, team-oriented environment.

Qualifications

• High school diploma or equivalent.
• Customer service or call center experience preferred.
• Proficiency with computers, multitasking between programs and screens.
• Strong phone and written communication skills.

Responsibilities

• Answer inbound calls to schedule service appointments.
• Reach out to customers via outbound calls and texts to remind them of upcoming service.
• Use scheduling and customer management software to organize appointments and track interactions.
• Collaborate with your team to meet and exceed appointment goals.

Skills

Strong communication

Dependable

Self-motivated

Multitasking

Attention to detail

Team player

Attendance reliability

Education

High school diploma or equivalent

Tools

Scheduling software

CRM software

Data entry

Job description

Drive your career forward in the fast-paced automotive industry with a company that values your energy, communication skills, and commitment to excellence!
We’re looking for an enthusiastic Service Coordinator to join our team and help keep our community safe while ensuring our customers’ vehicles stay in top condition.

In this role, you’ll connect with service customers by phone, text, and email to schedule maintenance and service appointments, share important updates like recalls, and deliver a top-tier customer experience every time. You’ll be an essential part of our Service Department’s success — all while earning competitive pay, great benefits, and opportunities to grow.

What You’ll Do

• Answer inbound calls to schedule service appointments

• Reach out to customers via outbound calls and texts to remind them of upcoming service

• Use our scheduling and customer management software efficiently to organize appointments and track interactions

• Collaborate with your team to meet and exceed appointment goals

What We’re Looking For

• Strong communication and interpersonal skills — a friendly, positive attitude is essential!

• Dependable, self-motivated, and goal-oriented

• Comfortable handling a high volume of calls

• Excellent computer comprehension skills — able to navigate multiple software programs, manage online systems, and enter data accurately while communicating with customers

• Strong multitasking ability and attention to detail

• A reliable team player with solid attendance

• Availability Monday–Friday, 8:30 AM–5:00 PM/ 7:30 AM - 4 PM, plus an occasional Saturday (8:00 AM–4:30 PM) — weekday off provided when working Saturday

Qualifications

• High school diploma or equivalent

• Customer service or call center experience preferred

• Proficiency with computers, including multitasking between different programs and screens

• Strong phone and written communication skills

Benefits

• $20/hour, paid weekly

• Monthly performance bonuses

• No night shifts or Sundays

• Fun monthly competitions and prizes

• Advancement opportunities after 1 year

• Health, Dental, Vision, and 401(k)

• Paid vacation and sick time

Work Environment

• Modern office setting with dual monitors and headset provided

• Primarily seated, computer-based work

• Supportive, team-oriented environment

Ready to accelerate your career in the automotive industry?