Service Coordinator: Scheduling & Customer Care

Ohio Cat; Sharonville (OH); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

401(k) match

Health insurance options

Dental & Vision Insurance

HSA option

Credit Union access

Life insurance

Disability insurance

Scholarship opportunities

Job summary

Ohio Cat, a division of Ohio Machinery Co., is seeking a Service Coordinator to support the work order lifecycle and service-report entry in Service Link. You will coordinate scheduling, prepare warranty pre-claims, and handle payroll and scheduling clerical tasks with accuracy.

You will need strong computer skills, attention to detail, and excellent customer service, communicating across branches to ensure timely claim closures and satisfied customers.

Qualifications

• High School Diploma or equivalent is required.
• Prior experience in a service department is preferred.

Responsibilities

• Involves work order processing: opening headers and segments in Service Link.
• Enter technician time and service reports in Service Link.
• Coordinate scheduling of PSP/PIP work and customer purchase orders.
• File to history, pre-prep warranty claims, and liaise with warranty/parts teams through to closure.
• Perform payroll and scheduling clerical tasks.

Skills

Typing 60 wpm

MS Word

MS Excel

Organizational skills

Multi-tasking

Decision making

Customer service

Communication across branches

Follow-up

Education

High School Diploma or equivalent

Tools

Service Link

Office software

Job description

Ohio Cat, a division of Ohio Machinery Co., is seeking a Service Coordinator to support the work order lifecycle and service-report entry in Service Link. You will coordinate scheduling, prepare warranty pre-claims, and handle payroll and scheduling clerical tasks with accuracy.

You will need strong computer skills, attention to detail, and excellent customer service, communicating across branches to ensure timely claim closures and satisfied customers.