Service Coordinator

Ohio Cat; Sharonville (OH); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

401(k) match

Health insurance options

Dental & Vision Insurance

HSA option

Credit Union access

Life insurance

Disability insurance

Scholarship opportunities

Job summary

Ohio Cat, a division of Ohio Machinery Co., is seeking a Service Coordinator to support the work order lifecycle and service-report entry in Service Link. You will coordinate scheduling, prepare warranty pre-claims, and handle payroll and scheduling clerical tasks with accuracy.

You will need strong computer skills, attention to detail, and excellent customer service, communicating across branches to ensure timely claim closures and satisfied customers.

Qualifications

• High School Diploma or equivalent is required.
• Prior experience in a service department is preferred.

Responsibilities

• Involves work order processing: opening headers and segments in Service Link.
• Enter technician time and service reports in Service Link.
• Coordinate scheduling of PSP/PIP work and customer purchase orders.
• File to history, pre-prep warranty claims, and liaise with warranty/parts teams through to closure.
• Perform payroll and scheduling clerical tasks.

Skills

Typing 60 wpm

MS Word

MS Excel

Organizational skills

Multi-tasking

Decision making

Customer service

Communication across branches

Follow-up

Education

High School Diploma or equivalent

Tools

Service Link

Office software

Job description

Description

Find YOUR fit at Ohio CAT (a division of Ohio Machinery Co). Join a winning culture that strives to be the top-performing, dynamic industry leader and partner of choice for the products and solutions that help our customers build, improve, feed, power, and protect our world. Come grow your career.

Job Summary

The service coordinator will be deeply involved in the work order process including opening work order headers and segments in Service Link, technician time entry into Service Link, receiving and entering technician service reports into Service Link, scheduling PSP/PIP work, customer purchase order requests, filing to history files, warranty claim pre-prep, coordination, follow-up and communication with central warranty group and parts personnel through to claim closure, as well as clerical work such as payroll and scheduling.

Competencies

• Strong computer skills, including typing and keyboarding skills of at least 60 words per minute, and the ability to use MS Word and Excel.
• Superior organizational skills, and works well with multiple people, as they will be communicating with various branches and departments.
• Ability to handle multiple tasks in a fast-paced environment.
• Must have good decision-making and a strong desire for follow-up and attention to detail.
• Excellent customer service skills are required.

Job Qualifications

• High School Diploma or equivalent is required.
• Prior experience in a service department is preferred.

Physical Requirements

Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; and to communicate to exchange information verbally. The noise level in the work environment is usually quiet in office settings and moderate to loud in other situations, with both constant and sudden loud noises possible.

Benefits

• 401(k) Match and Employer Discretionary Contribution.
• Two different Health Insurance options, including an HSA health insurance option with a dollar-for-dollar match up to $1,200.
• Dental and Vision Insurance.
• Credit Union Access.
• Life Insurance, Short-Term Disability, and Long-Term Disability.
• Scholarship opportunities for employees' spouses and children through the Ohio Machinery Education and Opportunity Foundation.

EEO, Veterans & Disabled Employer and VEVRAA/503 Federal Contractor.