Propane Service Coordinator: Scheduling, Billing & Support

Pico Propane and Fuels; Fort Lauderdale (FL); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Competitive hourly wage

401(k) with 6% company match

Health and vision insurance

Company paid dental insurance

Company paid AD&D and life insurance

Paid time off with rollover hours

Referral bonus program

Job summary

Pico Propane is looking for a pro-active, detailed and driven Service Coordinator to join the team at our Fort Lauderdale location. The Service Coordinator plays a key role in scheduling service appointments, setting up new accounts, and supporting billing, collections, and permitting, in addition to keeping systems up to date with accurate and current information.

A successful Service Coordinator should have strong interpersonal communication skills with a customer-first mindset, and be highly

Qualifications

• Excellent interpersonal, customer service, and problem-solving skills.
• Service-oriented and able to resolve customer concerns.
• Proficient computer skills with the ability to learn new software.
• Attentiveness and patience.
• Ability to multi task and be flexible with strong organizational skills.
• Proficient in Microsoft Office suite to include Excel and Word.
• Experience with Cargas or similar billing/dispatch software preferred.

Responsibilities

• Organizes, schedules and dispatches appointments for service requests.
• Interacts with customers (contractors, builders and home owners) via telephone, email, or in person to communicate and coordinate service schedules and ensure appropriate actions are taken to resolve customer concerns.
• Sets up new customer accounts and maintains accurate account records, including details of inquiries, complaints, or comments.
• Ensures work orders are posted and accounts are billed correctly and in a timely manner.
• Assists with collections by following up on past due accounts and working with customers toward payment resolution.
• Coordinates permitting for new installations, maintenance, and other projects requiring permits, including preparing applications and tracking approvals.
• Supports new construction installs and projects by scheduling site surveys, keeping each project file up to date, and maintaining Cargas accounts.
• Manages the work with subcontractors and ensures correct and timely billing.
• Performs general administrative duties such as data entry, filing, answering phones, and preparing reports.
• Monitors inventory levels, including tank monitors, and submits requests for additional supplies to Plant Manager.
• Performs other related duties as assigned.

Skills

Interpersonal skills

Customer service

Problem solving

Multitasking

Organizational skills

Microsoft Office (Excel/Word)

Billing/dispatch software (Cargas)

Education

High school diploma or equivalent

Notary Public commission

Tools

Cargas or similar billing/dispatch software

Job description

Pico Propane is looking for a pro-active, detailed and driven Service Coordinator to join the team at our Fort Lauderdale location. The Service Coordinator plays a key role in scheduling service appointments, setting up new accounts, and supporting billing, collections, and permitting, in addition to keeping systems up to date with accurate and current information.

A successful Service Coordinator should have strong interpersonal communication skills with a customer-first mindset, and be highly