E-Commerce Coordinator - Data-Driven Customer Support

Ohio Cat; Broadview Heights (OH); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

401(k) Match and Employer Discretionary Contribution

Health Insurance options

Dental and Vision Insurance

Life Insurance, Short-Term and Long-Term Disability

Scholarship opportunities for employees' spouses and children

Company SuccessShare bonuses

Job summary

Ohio Cat is looking for an E-Commerce Coordinator to support various platforms, including Parts.Cat.Com. The role involves communicating with customers to address requests and troubleshoot issues. The ideal candidate must possess strong communication and problem-solving skills.

Qualifications include a high school diploma or equivalent with a preference for a related college degree, knowledge of CAT products, and proficiency in Microsoft Excel. This position offers a comprehensive benefits package including health insurance and 401(k) match.

Qualifications

• Must have experience operating a computer.
• Knowledge of CAT products preferred.
• Proficiency in Microsoft Excel for data analysis.

Responsibilities

• Support E-Commerce platforms including Parts.Cat.Com.
• Communicate with customers via telephone and electronic channels.
• Troubleshoot issues and implement plans for clients.

Skills

Communication skills

Problem-solving skills

Customer orientation

Knowledge of CAT products

Proficiency in Microsoft Excel

Education

High school diploma or equivalent

College degree in a related field (preferred)

Tools

Microsoft applications

Job description

Ohio Cat is looking for an E-Commerce Coordinator to support various platforms, including Parts.Cat.Com. The role involves communicating with customers to address requests and troubleshoot issues. The ideal candidate must possess strong communication and problem-solving skills.

Qualifications include a high school diploma or equivalent with a preference for a related college degree, knowledge of CAT products, and proficiency in Microsoft Excel. This position offers a comprehensive benefits package including health insurance and 401(k) match.