Service Coordinator - Repairs & Customer Care

Indel Power Group; Quakertown (Bucks County); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Medical, dental & vision coverage

401k with company match

Paid holidays

Job summary

Curtis Power Solutions, a subsidiary of Indel Power Group, is seeking a Service Administrator in Quakertown, PA. This role focuses on coordinating the repair process, maintaining records, and delivering exceptional customer service in a fast-paced environment.

The ideal candidate is highly organized with strong communication skills and proficiency in Microsoft Excel, able to manage multiple priorities and learn new software tools as needed.

Qualifications

• Experience in service coordination or administration.
• Strong organizational and multitasking abilities.
• Excellent verbal and written communication skills.
• Proficient with Microsoft Excel.
• Ability to learn new software and AI tools.
• Attention to detail and reliability.

Responsibilities

• Provide administrative support to the service department.
• Coordinate repair process, orders, scheduling, estimates, and billing.
• Track multiple repair orders and keep documentation current.
• Serve as primary customer contact for updates and inquiries.
• Follow up with customers, technicians, vendors, and internal teams to prevent delays.
• Maintain accurate service records and reports.
• Use Excel and other software to organize and analyze service data.
• Communicate job status and scheduling changes to technicians and management.
• Deliver high levels of customer service in a fast-paced environment.

Skills

Organizational skills

Communication skills

Time management

Excel proficiency

Attention to detail

Tools

Microsoft Excel

Job description

Curtis Power Solutions, a subsidiary of Indel Power Group, is seeking a Service Administrator in Quakertown, PA. This role focuses on coordinating the repair process, maintaining records, and delivering exceptional customer service in a fast-paced environment.

The ideal candidate is highly organized with strong communication skills and proficiency in Microsoft Excel, able to manage multiple priorities and learn new software tools as needed.