Service Coordinator: Customer Excellence & Field Support

Indel Power Group; Baltimore (MD); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Medical, dental, & vision

Disability insurance

Life insurance

401k with matching

Employee Assistance Program

Paid Annual Leave

Paid Holidays

Job summary

Curtis Power Solutions, a subsidiary of Indel Power Group, is seeking a Service Coordinator in Baltimore, MD. The role requires organization, multi-tasking, and strong customer communication to support the service team and repair processes.

You will coordinate repair orders, liaise with field technicians and customers, and help drive timely service delivery. The position offers competitive pay, benefits, and opportunities for advancement within the company.

Qualifications

• Provide administrative support to the service team.
• Must be organized with the ability to multi-task.
• Excellent customer service and communication skills.

Responsibilities

• Provide administrative assistance to support the service team.
• Support the complete repair process including opening repair orders, coordinating with the field technicians, communicating repair cost & time estimates to customers, and repair order billing.
• Promptly address and resolve customer concerns and service follow-up issues.
• Maintain open communication with field technicians, management team and customers regarding job status.
• This position requires occasional driving.

Skills

Organizational skills

Multi-tasking

Customer service

Communication skills

Job description

Curtis Power Solutions, a subsidiary of Indel Power Group, is seeking a Service Coordinator in Baltimore, MD. The role requires organization, multi-tasking, and strong customer communication to support the service team and repair processes.

You will coordinate repair orders, liaise with field technicians and customers, and help drive timely service delivery. The position offers competitive pay, benefits, and opportunities for advancement within the company.