Service Administrator

Western Branch Diesel Llc; Quakertown (Bucks County); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Medical, dental, & vision coverage

401k with matching

Paid annual leave

Paid holidays

Employee Assistance Program (EAP)

Job summary

Curtis Power Solutions in Quakertown, PA, is seeking a detail-oriented Service Administrator to coordinate the repair process, manage orders, and deliver excellent customer service. This full-time role requires strong organization, communication, and the ability to multitask in a fast-paced environment.

Typical duties include opening repair orders, scheduling work, communicating estimates, tracking progress, and final billing.

Qualifications

• Experience in a service coordinator or service administrator role.
• Strong organizational skills with ability to manage multiple priorities.
• Excellent verbal and written communication skills.
• Proficient with Microsoft Excel and Office.

Responsibilities

• Provide administrative support to the service department and ensure daily operations run smoothly.
• Coordinate the repair process from intake to completion, including scheduling and billing.
• Track multiple repair orders and provide timely updates to customers and internal teams.
• Serve as primary contact for customers, resolving questions and concerns throughout repairs.
• Follow up with customers, technicians, vendors, and departments to prevent delays.
• Maintain accurate service records and documentation with attention to detail.
• Communicate job status and changes to technicians and management.

Skills

Organizational skills

Communication

Multi-tasking

Excel

Customer service

Attention to detail

Problem solving

Tools

Excel

Microsoft Office

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Service Administrator

Full Time Office/Clerical Quakertown, PA, US 4 Attachments

4 days ago Requisition ID: 6015

Salary Range: $50,000.00 To $65,000.00 Annually

Service Administrator

Curtis Power Solutions

Quakertown, PA

$50,000-65,000/year

Curtis Power Solutions, a subsidiary of Indel Power Group, has an opening for a Service Administrator at our location in Quakertown, PA. This role is ideal for a highly organized, detail-oriented professional who thrives in a fast-paced environment, enjoys coordinating multiple priorities, and excels at providing exceptional customer service.

The Service Administrator serves as the central point of communication between customers, technicians, and management, helping ensure repairs move efficiently from intake through completion. Success in this role requires strong organizational skills, excellent follow-up, and the ability to effectively manage multiple projects and deadlines simultaneously.

Key Responsibilities

• Provide administrative support to the service department while ensuring daily operations run efficiently.
• Coordinate the complete repair process, including opening repair orders, scheduling work, communicating repair estimates and timelines, and completing final billing.
• Track multiple repair orders simultaneously while ensuring timely updates and accurate documentation.
• Serve as the primary point of contact for customers, providing status updates and resolving questions or concerns throughout the repair process.
• Proactively follow up with customers, technicians, vendors, and internal departments to obtain information, keep repairs on schedule, and prevent delays.
• Maintain accurate records, reports, and service documentation while ensuring attention to detail.
• Utilize Microsoft Excel and other software to organize, track, and analyze service information.
• Communicate effectively with technicians and management regarding job status, scheduling changes, and customer expectations.
• Deliver a high level of customer service while maintaining professionalism in a fast-paced environment.

Preferred Qualifications

• Previous experience in a service coordinator, service administrator, dispatcher, administrative, or customer service role.
• Strong organizational skills with the ability to manage multiple priorities and competing deadlines.
• Excellent verbal and written communication skills.
• Proficient with Microsoft Office, particularly Excel.
• Experience creating and maintaining spreadsheets, trackers, reports, or other organizational tools.
• Comfortable learning new software and utilizing technology, including AI tools, to improve efficiency and solve problems.
• Strong attention to detail with the ability to work independently and follow tasks through to completion.

Why Indel Power Group

• Competitive compensation package, DOE
• Monthly performance incentives
• Rewarding work environment
• Opportunities for relocation & advancement
• Long established, family-owned business

Indel Power Group offers

• Excellent medical, dental, & vision coverage
• Short-term/long-term disability and employee lifeinsurance
• 401k, with matching
• Employee Assistance Program (EAP)
• Paid Annual Leave
• Paid Holidays

Indel Power Group is a drug-free workplace. All offers of employment are contingent upon passing a pre-employment drug screen and background check.

Indel Power Group is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

INDPR2

Attachments (4)

EEO_Supplement.pdf