Service Administrator

Indel Power Group; Quakertown (Bucks County); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Medical, dental & vision coverage

401k with company match

Paid holidays

Job summary

Curtis Power Solutions, a subsidiary of Indel Power Group, is seeking a Service Administrator in Quakertown, PA. This role focuses on coordinating the repair process, maintaining records, and delivering exceptional customer service in a fast-paced environment.

The ideal candidate is highly organized with strong communication skills and proficiency in Microsoft Excel, able to manage multiple priorities and learn new software tools as needed.

Qualifications

• Experience in service coordination or administration.
• Strong organizational and multitasking abilities.
• Excellent verbal and written communication skills.
• Proficient with Microsoft Excel.
• Ability to learn new software and AI tools.
• Attention to detail and reliability.

Responsibilities

• Provide administrative support to the service department.
• Coordinate repair process, orders, scheduling, estimates, and billing.
• Track multiple repair orders and keep documentation current.
• Serve as primary customer contact for updates and inquiries.
• Follow up with customers, technicians, vendors, and internal teams to prevent delays.
• Maintain accurate service records and reports.
• Use Excel and other software to organize and analyze service data.
• Communicate job status and scheduling changes to technicians and management.
• Deliver high levels of customer service in a fast-paced environment.

Skills

Organizational skills

Communication skills

Time management

Excel proficiency

Attention to detail

Tools

Microsoft Excel

Job description

$50,000-65,000/year

Curtis Power Solutions, a subsidiary of Indel Power Group, has an opening for a Service Administrator at our location in Quakertown, PA. This role is ideal for a highly organized, detail-oriented professional who thrives in a fast-paced environment, enjoys coordinating multiple priorities, and excels at providing exceptional customer service.

Key Responsibilities

• Provide administrative support to the service department while ensuring daily operations run efficiently.
• Coordinate the complete repair process, including opening repair orders, scheduling work, communicating repair estimates and timelines, and completing final billing.
• Track multiple repair orders simultaneously while ensuring timely updates and accurate documentation.
• Serve as the primary point of contact for customers, providing status updates and resolving questions or concerns throughout the repair process.
• Proactively follow up with customers, technicians, vendors, and internal departments to obtain information, keep repairs on schedule, and prevent delays.
• Maintain accurate records, reports, and service documentation while ensuring attention to detail.
• Utilize Microsoft Excel and other software to organize, track, and analyze service information.
• Communicate effectively with technicians and management regarding job status, scheduling changes, and customer expectations.
• Deliver a high level of customer service while maintaining professionalism in a fast-paced environment.

Preferred Qualifications

• Previous experience in a service coordinator, service administrator, dispatcher, administrative, or customer service role.
• Strong organizational skills with the ability to manage multiple priorities and competing deadlines.
• Excellent verbal and written communication skills.
• Proficient with Microsoft Office, particularly Excel.
• Experience creating and maintaining spreadsheets, trackers, reports, or other organizational tools.
• Comfortable learning new software and utilizing technology, including AI tools, to improve efficiency and solve problems.
• Strong attention to detail with the ability to work independently and follow tasks through to completion.

Why Indel Power Group

• Competitive compensation package, DOE
• Monthly performance incentives
• Rewarding work environment
• Opportunities for relocation & advancement
• Long established, family-owned business

Indel Power Group offers

• Excellent medical, dental, & vision coverage
• Short-term/long-term disability and employee life insurance401k, with matching
• Employee Assistance Program (EAP)
• Paid Annual Leave
• Paid Holidays

Indel Power Group is a drug-free workplace. All offers of employment are contingent upon passing a pre-employment drug screen and background check.

Indel Power Group is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.