Service Administrator & Repair Coordinator

Western Branch Diesel Llc; Quakertown (Bucks County); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Medical, dental, & vision coverage

401k with matching

Paid annual leave

Paid holidays

Employee Assistance Program (EAP)

Job summary

Curtis Power Solutions in Quakertown, PA, is seeking a detail-oriented Service Administrator to coordinate the repair process, manage orders, and deliver excellent customer service. This full-time role requires strong organization, communication, and the ability to multitask in a fast-paced environment.

Typical duties include opening repair orders, scheduling work, communicating estimates, tracking progress, and final billing.

Qualifications

• Experience in a service coordinator or service administrator role.
• Strong organizational skills with ability to manage multiple priorities.
• Excellent verbal and written communication skills.
• Proficient with Microsoft Excel and Office.

Responsibilities

• Provide administrative support to the service department and ensure daily operations run smoothly.
• Coordinate the repair process from intake to completion, including scheduling and billing.
• Track multiple repair orders and provide timely updates to customers and internal teams.
• Serve as primary contact for customers, resolving questions and concerns throughout repairs.
• Follow up with customers, technicians, vendors, and departments to prevent delays.
• Maintain accurate service records and documentation with attention to detail.
• Communicate job status and changes to technicians and management.

Skills

Organizational skills

Communication

Multi-tasking

Excel

Customer service

Attention to detail

Problem solving

Tools

Excel

Microsoft Office

Job description

Curtis Power Solutions in Quakertown, PA, is seeking a detail-oriented Service Administrator to coordinate the repair process, manage orders, and deliver excellent customer service. This full-time role requires strong organization, communication, and the ability to multitask in a fast-paced environment.

Typical duties include opening repair orders, scheduling work, communicating estimates, tracking progress, and final billing.