Service Coordinator

MacQueen Equipment Group; Muskegon, Northern (MI, KY); On-site; USD 42,000 - 66,000; Full time

Job summary

MacQueen Equipment Group is seeking a customer-focused service coordinator to welcome customers, document repair concerns, and manage repair orders. You will prepare estimates, communicate recommendations, and keep customers updated on progress to ensure a positive service experience.

Ideal candidates are organized, detail-oriented, able to juggle priorities, and comfortable using service systems. This role supports technicians and other departments in a fast-paced shop environment.

Qualifications

• Customer-focused with strong service orientation.
• Excellent organization and attention to detail.
• Able to juggle multiple priorities and meet deadlines.
• Clear, professional communication.
• Willingness to learn service processes and prepare estimates.
• Team player with technicians and other departments.

Responsibilities

• Welcome customers in person and over the phone with professionalism and exceptional customer service.
• Listen carefully and accurately document repair concerns for our technicians.
• Open, manage, and close repair orders.
• Prepare service estimates and communicate repair recommendations.
• Keep customers informed with repair updates and estimated completion times.
• Answer questions and ensure customers have a positive service experience.
• Occasionally process payments for non-contracted customers.
• Track tire inventory and assist with inventory organization.
• Monitor shop and spare vehicles to help keep operations running smoothly.
• Perform miscellaneous shop inspections and support daily shop operations.
• Maintain a clean, organized, and welcoming customer area.

Skills

Customer service

Organization

Multitasking

Communication

Computer skills

Teamwork

Job description

Every repair starts with a conversation.

Every customer update builds trust.

Every organized repair order keeps the shop moving.

What You'll Do

No two days look exactly the same, but you can expect to:

• Welcome customers in person and over the phone with professionalism and exceptional customer service.
• Listen carefully and accurately document repair concerns for our technicians.
• Open, manage, and close repair orders.
• Prepare service estimates and communicate repair recommendations.
• Keep customers informed with repair updates and estimated completion times.
• Answer questions and ensure customers have a positive service experience.
• Occasionally process payments for non-contracted customers.
• Track tire inventory and assist with inventory organization.
• Monitor shop and spare vehicles to help keep operations running smoothly.
• Perform miscellaneous shop inspections and support daily shop operations.
• Maintain a clean, organized, and welcoming customer area.

What You'll Bring

We're looking for someone who:

• Enjoys helping customers and building positive relationships.
• Has exceptional organization and attention to detail.
• Can juggle multiple priorities without losing track of the details.
• Communicates clearly and professionally, both in person and over the phone.
• Is comfortable learning service processes and preparing repair estimates.
• Works well with technicians, customers, and other departments.
• Has solid computer skills and can quickly learn new systems.
• Takes pride in staying organized and following through.

Bonus Points If You Have

• Experience working in a service department, dealership, fleet, or repair shop.
• Experience creating estimates or managing repair orders.
• Inventory or parts experience.
• Knowledge of heavy-duty trucks, emergency vehicles, municipal equipment, or automotive service operations.

Why MacQueen?

We're more than a service shop—we help keep first responders, municipalities, contractors, and public works crews operating safely every day.

When they need us, they can't afford delays.

Neither can we.

That's why we're looking for someone who enjoys being organized, solving problems, and delivering outstanding customer service while helping keep our shop running efficiently.

If you're looking for a role where your organization, communication, and customer service skills truly make a difference, we'd love to hear from you.

Join MacQueen and help keep the people who serve our communities moving.

ADA Requirements:

• Stand, walk, bend, squat, twist, reach or otherwise move frequently.
• Occasional repetitive motion and grasping
• Occasional climbing to reach areas on equipment or racks.
• Lift, move or otherwise transfer up to 50 lbs occasionally, >20 lbs frequently.
• Typically sits, grasp items and performs keyboarding for occasional operation of a computer.
• Exposure to typical machine shop physical hazards which may require respiratory protection.

This job description is intended to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. MacQueen will reasonably accommodate the known disabilities of qualified disabled individuals.

MacQueen is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color or creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, pregnancy, affectional preference, disability, age, marital status, familial status, protected veteran status, status with regard to public assistance, membership or activity in a local commission dealing with discrimination, or any other protected class status. All candidates to whom an offer is made will be required to pass a criminal background check and drug test.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.