Service Writer: Customer-Focused Repair Coordinator

Barnhart-Crane-; South Sioux City (NE); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

401(k) with dollar-for-dollar company…

Medical, disability, life insurance, 0

Paid time off and holidays

Job summary

Crane Sales & Service is seeking a Service Writer to act as the primary connection between customers and our service team, coordinating repair activities and delivering timely updates throughout the repair process.

The ideal candidate is customer-focused, organized, and mechanically inclined, with the ability to manage multiple priorities while delivering an exceptional customer experience.

Qualifications

• 1+ year of Service Writer, Service Advisor, or related customer service experience.
• Strong communication, organizational, and customer service skills.
• Proficiency with service management software and Microsoft Office.
• Mechanical aptitude and ability to understand repair recommendations.
• Valid driver's license with an acceptable driving record.
• Ability to pass a pre-employment Fit for Duty assessment.

Responsibilities

• Serve as the primary point of contact for customers regarding service and repair needs.
• Prepare, process, and maintain accurate repair orders, including labor, parts, warranty information, and customer concerns.
• Communicate repair status, timelines, and recommendations to customers throughout the service process.
• Verify warranty coverage and service contract eligibility.
• Recommend and explain additional maintenance or repair services as needed.
• Coordinate with technicians to ensure accurate documentation of repairs and service recommendations.
• Work closely with the Parts Department to source and procure needed parts.
• Partner with administrative staff to ensure accurate invoicing and customer billing.
• Support efforts to improve supplier relationships and identify cost‑saving opportunities.
• Maintain accurate service records and documentation.
• Deliver a high level of customer service while fostering strong customer relationships.
• Perform other duties as assigned.

Skills

Customer service

Communication

Software proficiency

Mechanical aptitude

Driver's license

Fit for Duty

Education

Bachelor's degree preferred or equivalent

Tools

Service management software

Microsoft Office

Job description

Crane Sales & Service is seeking a Service Writer to act as the primary connection between customers and our service team, coordinating repair activities and delivering timely updates throughout the repair process.

The ideal candidate is customer-focused, organized, and mechanically inclined, with the ability to manage multiple priorities while delivering an exceptional customer experience.