Administrative Coordinator – Customer Support

MacAllister Machinery Co., Inc.; Novi (MI); On-site; USD 40,000 - 52,000; Full time

Job summary

MacAllister Machinery Co., Inc. is seeking an administrative support specialist to back the service team. The role covers work-order administration, customer interactions, billing coordination, and coordination with parts and vendors.

A strong focus on accuracy, communication, and teamwork is essential to keep operations running smoothly. The candidate should have a High School Diploma and at least 2 years of customer service experience in a shop environment, with preferred exposure to heavy

Qualifications

• High School Diploma or equivalent is required.
• 2 years of customer service experience in a shop environment is required.

Responsibilities

• Open and manage work orders, add segments, upload service reports/data, track reopens, enter SLAC notes, and flag warranty or core issues for review.
• Gather and validate billing details, collect COD deposits, obtain customer POs, issue work-order purchase orders, and route invoices for payment.

Skills

Customer service

Communication

Microsoft Office

CAT systems

Education

High School Diploma or equivalent

Tools

CAT/MacAllister/Michigan Cat systems

Microsoft Office (Outlook, Word, Excel, PowerPoint)

Job description

MacAllister Machinery Co., Inc. is seeking an administrative support specialist to back the service team. The role covers work-order administration, customer interactions, billing coordination, and coordination with parts and vendors.

A strong focus on accuracy, communication, and teamwork is essential to keep operations running smoothly. The candidate should have a High School Diploma and at least 2 years of customer service experience in a shop environment, with preferred exposure to heavy