Case Management Specialist (2505)

Bakerripley; Houston (TX); On-site; USD 38,000 - 52,000; Full time

Job summary

BakerRipley in Houston, TX is seeking a Case Management Specialist to provide intensive, ongoing support to jobseekers and training participants, guiding them through education, training, and employment paths.

You will coordinate wrap-around services, monitor outcomes, conduct monthly contact sessions, and ensure thorough documentation in alignment with WIOA and partner agencies, to promote retention and success.

Qualifications

• 2–4 years of experience in case management, workforce development, social services, or a related field.
• Experience in case management, workforce development, social services, or a related field preferred.

Responsibilities

• Enters information in the appropriate management information systems in a timely and accurate manner with adequate details regarding customer outcomes.
• Conducts monthly contact sessions to determine additional support or wrap-around services needed and directs customers to appropriate staff or community resources to ensure success.
• Tracks customers’ progress on education, training, or career plans and identifies barriers that may impact completion or employment outcomes.
• Ensures all documentation meets WIOA and Workforce Solutions standards, including case notes, service entries, outcome updates, and eligibility verification.
• Work closely with Career Advisors, Education & Training Specialists, support service teams, and community agencies to coordinate customer support and share relevant updates.

Skills

Case management

Education

Bachelor's Deg. or equivalent experience

Job description

Job Details

Job Location: 665 Southeast - Houston, TX 77034

Position Type: Full-Time

Education Level: Bachelors Deg. or Equivalent Experience

Travel Percentage: Minimal Local Travel (up to 10%)

Job Category: Community & Social Resources

About BakerRipley

We are a team of compassionate, driven individuals who lead with our hearts.

BakerRipley employees impact the lives of more than half a million people every year through our community development work, which has inspired and supported our Neighbors for more than a century.

We believe our neighborhoods are bridges to opportunity, that people can transform communities, and that everyone has something to contribute.

Our unique backgrounds and experiences help us deliver innovative support to uplift our Neighbors.As one of the largest nonprofits in Texas, our success is fueledby ourMission: Connecting Neighbors and communities to resources, education, and opportunity.

About the Role

The Case Management Specialist provides intensive, ongoing support to jobseekers and training participants to ensure they successfully progress through their education, training, and employment pathways. Working closely with the Professional Career Advisor and Education and Training Specialist, the Case Management Specialist monitors customer outcomes,identifiesbarriers, and coordinates wrap-around services to promote retention and long-term success. The Specialistmaintainsdetailed andtimelydocumentation, conducts monthly contact sessions, verifies post-exit outcomes, and ensures customers are connected to theappropriate WorkforceSolutions staff or community partners. Through consistent follow-up,strong communication, and a customer-centered approach, the Case Management Specialist plays a critical role in supporting customers’ career advancement and program completion.

Key Responsibilities

• Enters information in theappropriate managementinformation systems ina timelyand accurately manner with adequate detailsregardingcustomer outcomes
• Conducts monthly contact sessions todetermineif anyadditionalsupport or wrap-around services are needed and direct customers to appropriate Workforce Solutions staff or provide referrals to community resources to ensure success while in a training program or employment post-exit
• Track customers’ progress on their education, training, or career plans andidentifybarriers that mayimpactcompletion or employment outcomes.
• Ensure all documentation meets WIOA and Workforce Solutions standards, including case notes, service entries, outcome updates, and eligibility verification.
• Work closely with Career Advisors, Education & Training Specialists, support service teams, and community agencies to coordinate customer support and share relevant updates.

Qualifications

• 2–4 years of experience in case management, workforce development, social services, or a related field
• Experience in case management, workforce development, social services, or a related field preferred