Customer Service Coordinator

Educational Data Systems, Inc.; Rosenberg (TX); On-site; USD 45,000 - 55,000; Full time

Job summary

Educational Data Systems, Inc. is seeking a Customer Service Coordinator in Rosenberg, Texas. This role serves as the first point of contact for jobseekers, providing high-quality customer service through various communication channels. Responsibilities include answering inquiries, scheduling appointments, and guiding customers through workforce programs.

The ideal candidate will have strong verbal communication skills, experience in customer service, and a preference for a Bachelor's degree or equivalent experience. Reliable transportation is also required.

Qualifications

• Prior experience and comfortability with long periods on the phone.
• Experience delivering high‑quality customer service.
• Must have reliable transportation to and from the worksite.

Responsibilities

• Answer calls, emails, and web chat inquiries in a timely manner.
• Schedule appointments using the WAVE system.
• Provide general navigation support for the WorkInTexas system.

Skills

Strong verbal and communication skills

Customer service experience

Knowledge of virtual platforms

Ability to engage professionally with diverse individuals

Education

Bachelor's degree preferred

Equivalent experience

Job description

Customer Service Coordinator

Classification: Non‑Exempt

Salary: $50,000 per year

Scope of Position: The Customer Service Coordinator serves as the first point of contact for jobseekers, providing high-quality customer service through phone, email, and in‑person interactions. This position will assist with virtual service navigation, direct individuals to appropriate workforce programs, and support jobseekers in accessing career resources and employment opportunities.

Responsibilities

• Answer calls, emails, and web chat inquiries in a timely manner.
• Schedule appointments using the WAVE system with appropriate staff or program.
• Provide general navigation support for the WorkInTexas system and Workforce Solutions programs.
• Refer complex or specialized inquiries to specialized units, such as Employer Engagement, Community Engagement, etc.
• Maintain accurate interaction records in WAVE and/or CRM.
• Identify customer needs through strategic questioning, active listening, and expectation clarification.
• Provide information on appropriate services and address customer questions or concerns professionally.
• Route customers to the correct staff or department and provide real‑time guidance.
• Conduct follow‑up to ensure customer needs are met and applications are fully completed.
• Support system‑wide customer surveys, outreach efforts, and continuous improvement initiatives.
• Document all calls and emails using a standardized spreadsheet and update resource guides for service providers and points of contact.
• Maintain current knowledge of programs by attending daily meetings, reviewing new service launches, and collaborating with service providers.
• Track all services provided using the state system of record and team‑wide reporting platform, ensuring accurate daily data capture.
• Engage with diverse individuals professionally and contribute to a positive, solution‑focused workplace.
• Other opportunities as available.

Education and Experience Requirements

• Bachelor’s degree preferred, or equivalent experience.
• Prior experience and comfortability with long periods on the phone.
• Strong knowledge of virtual platforms and how to help individuals navigate online websites.
• Strong verbal and communication skills.
• Experience delivering high‑quality customer service.
• Must have reliable transportation to and from the worksite and other required locations.

Equal Opportunity Employer

EDS I is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.