Service Coordinator ( Program Team)

BAKERRIPLEY; Texas City (TX); On-site; USD 32,000 - 50,000; Full time

Job summary

BAKERRIPLEY coordinates services at the Workforce Solutions Gulf Coast career office, greeting customers and guiding them through the resource area. You will help users access self-service tools and labor market information, ensuring a smooth experience.

The role supports resume printing, job applications, and effective check-in in WorkInTexas.com, while maintaining an organized environment for participation in self-service activities and events.

Qualifications

• High school diploma or GED required; an associate degree preferred.
• At least 1 year in customer service or admin support.
• Proficient with standard office equipment and computers.
• Ability to communicate clearly with diverse populations.

Responsibilities

• Greet and direct customers entering the career office.
• Provide resource room support for computers, printers, scanners, and WorkInTexas.com.
• Assist with resume printing and job applications.
• Ensure proper check-in and data in WorkInTexas.com.
• Support events, orientations, and hiring fairs as needed.
• Document customer interactions for data integrity.

Skills

Customer service

Multitasking

Communication

Interpersonal skills

Education

High school diploma or GED

Associate degree

Tools

WorkInTexas.com

Job description

Service Coordinator Position SummaryAs the first point of contact for Workforce Solutions Gulf Coast customers, the Service Coordinator plays a key role in ensuring a seamless and supportive experience for customers entering the Workforce Solutions career office and utilizing the resource room. Positioned at both the office entry and within the resource area, the Service Coordinator helps customers navigate available services, use self-service technology, and access tools for job search and career exploration. This role contributes to overall service flow, technology access, and customer readiness by maintaining an organized environment and providing hands-on guidance.Key Responsibilities• Greet and direct customers upon entry, identifying service needs and assisting with navigation of the career office.• Provide resource room support, helping customers use computers, printers, scanners, and workforce tools (e.g., WorkInTexas.com).• Assist with resume printing, job application processes, and accessing labor market information.• Ensure proper customer check-in and documentation in systems such as WorkInTexas.com.• Distribute program brochures, forms, and materials related to workforce programs, orientations, and events.• Maintain the functionality and cleanliness of resource room equipment and materials.• Monitor customer flow and technology use, offering assistance to ensure meaningful participation in self-service activities.• Collaborate with Career Office staff to support appointments, workshops, and referrals.• Document customer interactions accurately to maintain data integrity and compliance with service requirements.• Assist with logistics and setup for in-office events, orientations, or hiring fairs as neededQualifications• High school diploma or GED required; associate degree preferred.• One year of experience in customer service, administrative support, or help desk role, preferably in a workforce development or public service environment.• Familiarity with computers, common web-based applications, and office equipment.• Ability to communicate clearly and effectively with diverse populations.• Strong problem-solving, multitasking, and interpersonal skills.Additional NCP Choices ResponsibilitiesAssist NCP Choices case managers with communication to OAG including non-compliance, removal requests with forms, and met retention closures.Manage referrals received directly from and request missing documents from OAG partners.Conduct data validation and assist with data entry in third party system.Complete eligibility determination and approval for financial aid and incentive requests.Conduct NCP Choices case reviews for compliance to policy.Verify required completion of program participant contacts.Process program participation documents.Manage office actions needed.Work with Business Solutions to coordinate, execute, and report outcomes for program-specific hiring events and job fairs.Work with program management to create and manage staffing calendar.All other duties as assigned by NCP Choices program management.