Order Management & Client Success Specialist

John H. Carter Company, Inc.; Baton Rouge (LA); On-site; USD 32,000 - 42,000; Full time

Job summary

John H. Carter Company, Inc. is seeking a detail-oriented customer service representative in Baton Rouge to handle order entry, expediting purchase orders, and invoicing for customers and vendors.

You will maintain order status and communicate with both internal teams and external partners. The role requires at least 2 years of customer service experience, ability to read equipment and process specs, and willingness to learn multiple software programs.

Qualifications

• Minimum 2 years of customer service experience preferred.
• Must be able to read Equipment & Process Specification documents.
• Must be able to learn multiple software programs and follow detailed processes.

Responsibilities

• Enter purchase orders and maintain status of open orders/quotes.
• Expedite delivery and communicate order status to customers/vendors.
• Invoicing for shipped orders and resolve invoicing constraints with accounting.

Skills

Customer service

Order entry

Invoicing

Expediting orders

Vendor communication

Job description

John H. Carter Company, Inc. is seeking a detail-oriented customer service representative in Baton Rouge to handle order entry, expediting purchase orders, and invoicing for customers and vendors.

You will maintain order status and communicate with both internal teams and external partners. The role requires at least 2 years of customer service experience, ability to read equipment and process specs, and willingness to learn multiple software programs.