Service Coordinator - Low Voltage, AV & Security Dispatch

Iesmart Systems, L.L.C.; Town of Texas (WI); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health and Welfare Plan including medical, dental, vision

Exceptional 401(k) Plan with matching contribution

Paid Vacation and Holiday

Job summary

A leading low voltage industry firm is seeking a dynamic Service Coordinator in Wisconsin. The successful candidate will excel in customer service, manage service requests, and coordinate dispatching technicians. The ideal candidate has over two years of experience in service coordination, preferably within the Audio Visual, Security, or Cabling industries. Join a supportive team with opportunities for career advancement and great benefits, including medical and 401(k) plans.

Qualifications

• 2+ years in a service coordination or customer service role, preferably in Audio Visual, Security, or Cabling.
• Strong customer service skills; excellent verbal and written communication.
• Demonstrated ability to multitask and prioritize in a dynamic environment.

Responsibilities

• Serve as the primary customer contact, managing service requests and ensuring satisfaction.
• Manage and dispatch technicians for service calls.
• Collaborate with teams to communicate service requirements and resolve issues.

Skills

Customer service skills

Organizational skills

Verbal communication

Written communication

Interpersonal communication

Proficiency in Salesforce Service Cloud

Multitasking

Problem-solving

Tools

Salesforce Service Cloud

Job description

A leading low voltage industry firm is seeking a dynamic Service Coordinator in Wisconsin. The successful candidate will excel in customer service, manage service requests, and coordinate dispatching technicians. The ideal candidate has over two years of experience in service coordination, preferably within the Audio Visual, Security, or Cabling industries. Join a supportive team with opportunities for career advancement and great benefits, including medical and 401(k) plans.