Hybrid Field Service Dispatcher & Coordinator

Vision Technologies; Glen Burnie (MD); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Paid time off

Professional development opportunities

Job summary

Vision Technologies is seeking a Field Service Coordinator to act as a communication hub among customers and technicians. The role emphasizes scheduling, records maintenance, and timely service delivery in a hybrid office environment.

The ideal candidate will have 2–4 years in dispatch or customer service, experience with IT ticketing systems, and a solid understanding of SLAs, with a preference for a background in low-voltage technology.

Qualifications

• High school diploma or equivalent required; associate or bachelor’s degree in business, logistics, or related field preferred.
• 2-4 years of experience in dispatching, customer service, or related role.
• Experience working with an IT ticketing system.
• Working understanding of SLAs (service level agreements).
• Experience in low-voltage technology is an asset but not essential.

Responsibilities

• Dispatch coordination: Schedule and dispatch technicians based on customer requests, service orders, and location.
• Maintain accurate records of technician locations, status, and availability.
• Adjust schedules as needed to accommodate emergency service requests and priority changes.
• Receive customer service requests via phone, email, or online portals.
• Confirm service appointments with customers and provide estimated arrival times.
• Communicate service details and instructions to technical resources, ensuring they have all necessary information.
• Monitor technicians’ progress and update customers on any changes or delays.
• Serve as a liaison between customers, technicians, and management to facilitate effective service delivery.
• Maintain detailed records of service calls, technician assignments, and customer interactions.
• Review and distribute daily schedules and work assignments to technicians.
• Process and file service-related documentation, including service reports and invoices.
• Ensure timely progression of all open engagements.
• Collaborate with other departments to ensure cohesive service provision.
• Participate in team meetings, training sessions, and professional development opportunities.

Skills

Excellent organizational skills

Multitasking abilities

Strong communication and interpersonal

Ability to work under pressure

Problem-solving skills

Education

High school diploma or equivalent

Associate or bachelor’s degree in business, logistics, or related field

Tools

IT ticketing system

Dispatching software

Microsoft Office Suite

Job description

Vision Technologies is seeking a Field Service Coordinator to act as a communication hub among customers and technicians. The role emphasizes scheduling, records maintenance, and timely service delivery in a hybrid office environment.

The ideal candidate will have 2–4 years in dispatch or customer service, experience with IT ticketing systems, and a solid understanding of SLAs, with a preference for a background in low-voltage technology.