Service Coordinator - Construction

Iesmart Systems, L.L.C.; Town of Texas (WI); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health and Welfare Plan including medical, dental, vision

Exceptional 401(k) Plan with matching contribution

Paid Vacation and Holiday

Paid vacation

Job summary

A leading low voltage industry firm is seeking a dynamic Service Coordinator in Wisconsin. The successful candidate will excel in customer service, manage service requests, and coordinate dispatching technicians. The ideal candidate has over two years of experience in service coordination, preferably within the Audio Visual, Security, or Cabling industries. Join a supportive team with opportunities for career advancement and great benefits, including medical and 401(k) plans.

Qualifications

• 2+ years in a service coordination or customer service role, preferably in Audio Visual, Security, or Cabling.
• Strong customer service skills; excellent verbal and written communication.
• Demonstrated ability to multitask and prioritize in a dynamic environment.

Responsibilities

• Serve as the primary customer contact, managing service requests and ensuring satisfaction.
• Manage and dispatch technicians for service calls.
• Collaborate with teams to communicate service requirements and resolve issues.
• Utilize Salesforce Service Cloud to log, track, and manage service activities while maintaining accurate records.
• Create and distribute essential service documentation, including customer reports, work orders, and service tracking records.
• Process completed work orders and invoices according to company guidelines, including submission through various customer portals.

Skills

Customer service skills

Organizational skills

Verbal communication

Written communication

Interpersonal communication

Proficiency in Salesforce Service Cloud

Multitasking

Problem-solving

Tools

Salesforce Service Cloud

CRM systems

Job description

We are seeking a dynamic and customer-focused Service Coordinator to join our team. This role is pivotal in ensuring seamless service delivery across our cabling, audio-visual (AV), and security system divisions. As the primary point of contact for customers, the Service Coordinator will manage service requests, communicate effectively with clients, and coordinate resources to meet service needs. The ideal candidate thrives in a fast-paced environment, demonstrates strong organizational skills, and possesses experience in customer service and service coordination within the low voltage industry.

Responsibilities for Service Coordinator:

• Serve as the primary customer contact, providing updates on service status, addressing inquiries, and ensuring a high level of customer satisfaction.
• Manage, schedule, and dispatch technicians for service calls and preventative maintenance.
• Collaborate with division‑specific teams to communicate service requirements, allocate resources, and resolve issues efficiently.
• Utilize Salesforce Service Cloud to log, track, and manage service activities while maintaining accurate records.
• Create and distribute essential service documentation, including customer reports, work orders, and service tracking records.
• Process completed work orders and invoices according to company guidelines, including submission through various customer portals.
• Build and maintain strong relationships with customers, partners, and service providers to ensure quality service delivery and customer retention.
• Conduct weekly service paperwork reconciliation and timesheet updates.
• Identify opportunities to improve service efficiency and quality, offering feedback and proposing solutions to management.
• Handle incoming customer calls, including dispatching, tracking, scheduling, and addressing general inquiries.
• Perform additional duties as assigned by management.

Qualifications for Service Coordinator:

• 2+ years in a service coordination, customer service, or related role; experience in Audio Visual, Security, or Cabling industries is highly preferred.
• Proficiency in Salesforce Service Cloud is a plus; experience with other CRM or service management tools is beneficial.
• Strong customer service skills with exceptional verbal, written, and interpersonal communication abilities.
• Demonstrated organizational skills and the ability to multitask and prioritize effectively in a dynamic environment.
• Basic financial knowledge, including accounts receivable/payable and purchase order management.
• Proven ability to build collaborative relationships with internal teams and external partners.
• Flexibility to adapt to changing priorities and a proactive approach to problem‑solving.

Why Join Our Team?

We are a leader in the low voltage industry, specializing in cabling, AV, and security systems. Joining our team offers the opportunity to grow your career in a supportive and collaborative environment. If you are passionate about delivering exceptional customer service and driving service excellence, we encourage you to apply!

We offer:

Full time employment opportunity with great compensation commensurate with experience, and long-term opportunities for performance bonuses, raises and career advancement and continuing education.

• Health and Welfare Plan which includes Medical, Dental, Vision, Supplemental Life, Supplemental Disability, Supplemental Accident, Hospital and Critical Illness, Employee Assistance Program (EPA)
• Medical and Dependent Reimbursement Programs
• Exceptional 401(k) Plan with matching Employer Contribution
• Paid Vacation and Holiday

Comments: FLSA Non-Exempt

We are an Equal Opportunity Employer with a commitment to diversity that considers all applicants and employees without regard to their disability or protected veteran status.

Please no recruiters or agencies.

Accessibility: If you need an accommodation as part of the employment process please contact Human Resources at

Phone: [phone]

Email: [e-mail]

Equal Opportunity Employer, including disabled and veterans.

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