Service Coordinator II: Drive Smooth, Efficient Field Support

Emploive; Northern (KY); Hybrid; USD 34,000 - 48,000; Full time

Job summary

Emploive is seeking a Service Coordinator II to support daily service department operations, manage service jobs in our systems, and assist with technician scheduling. You will ensure accurate records, coordinate across teams, and help with billing readiness.

This role reports to the Branch Manager and supports multiple locations. The ideal candidate has 2–4 years in service administration, strong Microsoft Office skills, and excellent communication.

Qualifications

• Two to four years of administrative experience in a service-related business.
• Two to four years of scheduling field technicians and/or customer service.
• Proficiency with Microsoft Office and basic math for totals and percentages.

Responsibilities

• Serve as the primary point‑of‑contact for customers and triage service requests.
• Create and manage service jobs, coordinating technician schedules for efficiency.
• Schedule preventive maintenance and repairs, confirming details with customers.
• Maintain customer records and manage equipment transfers between accounts.
• Collaborate with billing to finalize invoicing and resolve issues as needed.
• Process new contracts and renewals in the system and participate in team meetings.
• Provide cross-functional support and participate in rotating on‑call duties when required.

Skills

Microsoft Office

Scheduling

Customer service

Time management

Interpersonal skills

Education

High School Diploma or GED

Associate or Bachelor's degree preferred

Tools

FieldServio

SAP

Job description

Emploive is seeking a Service Coordinator II to support daily service department operations, manage service jobs in our systems, and assist with technician scheduling. You will ensure accurate records, coordinate across teams, and help with billing readiness.

This role reports to the Branch Manager and supports multiple locations. The ideal candidate has 2–4 years in service administration, strong Microsoft Office skills, and excellent communication.