Service Coordinator I - Neighborhood Living Program

UPMC; McKeesport (Allegheny County); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Sign-on bonus

Job summary

UPMC's Neighborhood Living Program in Allegheny County seeks a Service Coordinator to support individuals with serious mental health diagnoses. You will conduct assessments, develop service plans, coordinate care, and review progress to promote stability in housing and employment.

This role emphasizes recovery-oriented practice, requires a Bachelor's degree in a human services field, and prefers candidates with related experience and a valid driver's license.

Qualifications

• Bachelor's degree in a Human Services field such as Social Work, Psychology or Counseling required.
• One-year related experience preferred.
• Prior experience working in community settings preferred.
• Safe driving record required.

Responsibilities

• Advocate for access, ensure monthly contact, facilitate service planning.
• Assess strengths/needs, evaluate services, review cases.
• Build relationships with individuals and support networks, be primary resource for families.
• Attend trainings and coordinate mental health services.
• Promote service planning and maintain resource catalog; encourage recovery and inclusion.
• Keep accurate records and provide culturally competent services.
• Spend 55%+ time on direct service and participate in on-call service.

Skills

Service coordination

Assessment

Care coordination

Relationship building

Education

Bachelor's degree in Human Services

Job description

The Neighborhood Living Program brings nearly 30 years of dedicated service to the unsheltered behavioral health population of Allegheny County, offering a wealth of experience and a deep commitment to supporting the community.

As a Service Coordinator, you’ll play a pivotal role in transforming the lives of individuals with serious mental health diagnoses. Your key responsibilities will include conducting assessments, developing service plans, coordinating care, making referrals, and re‑evaluating clients to ensure their stability in relationships, housing, and employment. This dynamic role is deeply rooted in the Agency's vision, mission, and core values, embracing mental health Recovery Principles and always championing a recovery-oriented approach.

This position is eligible for a sign-on bonus of $3,000 for an 18-month work commitment!

Responsibilities

• Service Coordination: Advocate for access, ensure monthly contact, facilitate service planning.
• Assessment & Evaluation: Assess strengths/needs, evaluate services, review cases.
• Relationship Management: Build relationships with individuals/support networks, be primary resource for families.
• Training & Development: Attend trainings fosters agency culture, coordinate mental health services.
• Community Engagement: Promote service planning, maintain resource catalog, encourage recovery/inclusion.
• Record Keeping & Compliance: Keep accurate records, provide culturally competent services.
• Direct Service: Spend 55%+ time on direct service, participate in on-call service.
• Bachelor's Degree in a Human Services field such as Social Work, Psychology or Counseling required.
• Other fields of study may be considered with coursework of at least 12 credits in Human Services.
• One-year related experience preferred.
• Prior experience working in community settings preferred.
• Safe driving record required.

ATTENTION: A COPY OF YOUR OFFICIAL BACHELOR'S DEGREE LEVEL TRANSCRIPTS MUST BE ATTACHED FOR CONSIDERATION.

Licensure, Certifications, and Clearances

CCM training is required within 30 days of hire and annually thereafter

• Basic Life Support (BLS) OR Cardiopulmonary Resuscitation (CPR)
• Comprehensive Crisis Management (CCMC)
• Driver's License
• Act 31 Child Abuse Reporting with renewal
• Act 33 with renewal
• Act 34 with renewal
• Act 73 FBI Clearance with renewal

UPMC is an Equal Opportunity Employer/Disability/Veteran