Service Coordinator I (Housing Case Management- Erie)

UPMC; Erie (Erie County); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Sign-on bonus

Total Rewards Program

Job summary

UPMC Western Behavioral Health at Safe Harbor in Erie County seeks a Service Coordinator I to join our Housing Case Management team. You will coordinate mental health services, develop service plans, advocate for recovery and connect clients with community resources in a Housing First framework.

The role requires a Bachelor’s degree in a Human Services field, a valid driver’s license, and a commitment to safe driving. Some on-call coverage and a sign-on bonus are included to support applicants.

Qualifications

• Bachelor's degree in a Human Services field required.
• Valid driver's license and transportation ability essential.
• Experience with case management, mental health or housing unstable individuals preferred.
• Safe driving record required.

Responsibilities

• Coordinate mental health services and advocate for recovery.
• Develop and implement service plans with individuals, families and support systems.
• Facilitate interdisciplinary meetings to ensure needs are met and services are accessible.
• Provide support connecting individuals with internal and external resources.
• Maintain accurate records and participate in trainings on best practices.

Skills

Case management

Mental health

Substance use

Homelessness experience

Education

Bachelor's degree in Human Services

Job description

In Erie County hundreds of individuals and families experience chronic homelessness each year, while many others face ongoing housing instability. Behind every number is a person in need of stability, dignity, and support.

UPMC Western Behavioral Health at Safe Harbor is growing and seeking a compassionate, motivated Service Coordinator I to join our Housing Case Management team. In this role, you won’t just support individuals, you’ll be on the front lines of change, helping people rebuild their lives and rediscover hope.

At the heart of this work is a nationally recognized, evidence-based Housing First model that follows the approach of providing immediate, permanent, low barrier housing to people experiencing homelessness, with supportive services offered voluntarily. Safe, stable housing is the foundation for lasting wellness and meaningful recovery grounded in the powerful belief that housing is healthcare.

Through strong partnerships across the community, our Housing Case Management program is committed to ending homelessness in our county by providing housing navigation and placement support and ongoing, enhanced case management.

Working alongside UPMC Health Plan’s Community Team, housing providers, and community agencies and providers, you’ll support individuals facing housing instability, including those living on the streets, in shelters, couch surfing, or at risk of losing their housing. Our program also prioritizes those who are fleeing domestic or interpersonal violence and individuals whose health is directly impacted by their living conditions.

At Safe Harbor we’re proud to offer a supportive and nurturing work environment where your professional growth is a top priority. Our Total Rewards Program goes beyond healthcare, providing comprehensive benefits to support your overall well-being. To further invest in your future, we are excited to offer a sign-on bonus of $3,000! If you’re passionate about making a real, tangible difference in the lives of those in our community, we warmly invite you.

Key Information

• Schedule: M-F, primarily 1st Shift. Flexibility required to work some non-traditional hours to meet the needs of clients.
• On-Call: Future plans for an on-call system by staff rotation for a 24/7/365 support.
• Requirements:
• Must have a completed bachelor's degree (pending graduates welcome to apply!)
• Must hold a valid driver's license & be agreeable to transporting clients in an agency vehicle
• Preferred experience: case management, mental health, substance use, and/or work with homeless or housing unstable individuals

Responsibilities

• Coordinates mental health services, leading advocacy and promoting recovery through independent judgment and discretion.
• Develop and implement comprehensive service plans in collaboration with individuals, families and support systems.
• Facilitates interdisciplinary meetings, ensuring individuals needs are met and services are accessible.
• Provide support connecting individuals with internal and external resources.
• Maintain accurate records, participate in training and stay up to date on best practices and recovery-orientated services.
• Bachelors Degree in a Human Services field such as Social Work, Psychology or Counseling required.
• Other fields of study may be considered with coursework of at least 12 credits in Human Services.
• One-year related experience preferred.
• Prior experience working in community settings preferred. Safe driving record required.

ATTENTION: BACHELOR LEVEL TRANSCRIPTS MUST BE ATTACHED WIHT APPLICATION FOR CONSIDERATION.

Licensure, Certifications, and Clearances

• Basic Life Support (BLS) OR Cardiopulmonary Resuscitation (CPR)
• Cardiopulmonary Resuscitation (CPR)
• Comprehensive Crisis Management (CCMC)
• Driver's License
• Act 31 Child Abuse Reporting with renewal
• Act 33 with renewal
• Act 34 with renewal
• Act 73 FBI Clearance with renewal

UPMC is an Equal Opportunity Employer/Disability/Veteran