Service Coordinator & Estimates Specialist

DistributionNOW; Odessa (TX); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Competitive Salary

Bonus eligibility

401(k) / Retirement savings

Comprehensive Benefits

Career growth opportunities

Paid vacation/holidays

Job summary

DistributionNOW is seeking a Service Coordinator to provide service estimates and quotations, manage parts pricing, labor, travel, per diem, and shop supplies. The role coordinates service calls, opens and closes SROs, and ensures technicians stay highly billable while assisting with shipping and receiving duties.

The position emphasizes strong communication, detail orientation, and the ability to follow directions, with a focus on customer service and cost efficiency.

Qualifications

• High School diploma or equivalent required.
• Excellent interpersonal and communication skills in written and spoken form.
• Strong attention to detail and time management abilities.
• Self-motivated with problem solving and follow-through.
• Basic reading skills and ability to follow directions.

Responsibilities

• Coordinate all service calls and service orders.
• Open, post, and close Service Repair Orders (SROs).
• Ensure technicians are 80–85% billable.
• Submit warranty claims and follow up with factories.
• Handle shipping and receiving duties for the department.
• Answer incoming service department calls promptly.
• Assist in minimizing shop expenses and improving efficiencies.
• Maintain technician log hours for billable vs non-billable work.

Skills

Interpersonal skills

Written & oral communication

Attention to detail

Time management

Self-motivation

Problem solving

Education

High School diploma

Tools

Microsoft Office

Job description

DistributionNOW is seeking a Service Coordinator to provide service estimates and quotations, manage parts pricing, labor, travel, per diem, and shop supplies. The role coordinates service calls, opens and closes SROs, and ensures technicians stay highly billable while assisting with shipping and receiving duties.

The position emphasizes strong communication, detail orientation, and the ability to follow directions, with a focus on customer service and cost efficiency.