Service Writer & Customer Care Specialist

Yancey Bros Co.; Washington (Washington County); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Full benefits package

Technician tool allowance

401k Plan strong company match

Employee profit sharing

Employee wellness program

Paid vacations

Tuition reimbursement

Ongoing training

Job summary

Yancey Bros. Co. in Georgia is seeking a Customer Service Specialist / Service Writer on-site to be the first contact for customer shop repairs and to coordinate repairs, quotes, scheduling and job tracking.

You will monitor job costs versus invoices, prereorder parts, and communicate tooling needs to Team Leaders while striving to meet service performance metrics and ensure customer satisfaction.

Qualifications

• Excellent communication and customer service skills.
• Diverse and detailed knowledge of Caterpillar products related to service and repairs.
• At least 2 years assisting customers with accounts in person and over the phone.
• Experience prioritizing workflows with fluid demands.
• Extremely organized and detail oriented.

Responsibilities

• Act as the initial contact for customers and communicate with them regarding their repairs.
• Manage jobs by opening, closing, tracking, and scheduling as needed.
• Monitor the cost of the job versus the invoice amount.
• Preorder parts and communicate tooling needs to Team Leaders.
• Meet and maintain company metrics in service performance.

Skills

Excellent communication

Customer service

Caterpillar product knowledge

Accounts handling (in person/phone)

Organized with workflow prioritization

Education

Industry experience or college degree

Tools

Microsoft Office

Job description

Yancey Bros. Co. in Georgia is seeking a Customer Service Specialist / Service Writer on-site to be the first contact for customer shop repairs and to coordinate repairs, quotes, scheduling and job tracking.

You will monitor job costs versus invoices, prereorder parts, and communicate tooling needs to Team Leaders while striving to meet service performance metrics and ensure customer satisfaction.