Service Dispatcher & Operations Coordinator (Baltimore)

Belcan Corporation; Baltimore (MD); On-site; USD 18,000 - 23,000; Full time

Benefits offered by this job

Health care

Dental

Vision

Life insurance

401(k)

Education assistance

Paid time off

Job summary

Belcan Corporation in Baltimore, MD is seeking a Service Dispatcher - EXP to manage incoming calls, dispatch technician teams, and support daily service operations. The role offers a competitive pay rate and benefits package, with responsibilities including scheduling, KPI monitoring, and collaboration with managers to optimize service delivery.

The ideal candidate will handle daily dispatch responsibilities, coordinate scheduling, and ensure adherence to service guidelines while contributing to

Responsibilities

• Schedule and dispatch daily technician work orders with clear scope and timing.
• Prioritize repairs and optimize routes to fit job requirements.
• Coordinate with Service Manager and accounts to plan bi-weekly technician schedule.
• Distribute work orders daily to teams.
• Follow scheduling guidelines and prioritization to manage the schedule.
• Record non-productive technician time and assist with tracking KPIs.
• Attend DMB meetings daily and discuss progress on KPI actions.
• Identify blockers and perform offline tasks to improve KPI performance.
• Ensure S&O guidelines and best practices are followed.

Job description

Belcan Corporation in Baltimore, MD is seeking a Service Dispatcher - EXP to manage incoming calls, dispatch technician teams, and support daily service operations. The role offers a competitive pay rate and benefits package, with responsibilities including scheduling, KPI monitoring, and collaboration with managers to optimize service delivery.

The ideal candidate will handle daily dispatch responsibilities, coordinate scheduling, and ensure adherence to service guidelines while contributing to