Service Dispatcher - EXP

Belcan Corporation; Baltimore (MD); On-site; USD 18,000 - 23,000; Full time

Benefits offered by this job

Health care

Dental

Vision

Life insurance

401(k)

Education assistance

Paid time off

Job summary

Belcan Corporation in Baltimore, MD is seeking a Service Dispatcher - EXP to manage incoming calls, dispatch technician teams, and support daily service operations. The role offers a competitive pay rate and benefits package, with responsibilities including scheduling, KPI monitoring, and collaboration with managers to optimize service delivery.

The ideal candidate will handle daily dispatch responsibilities, coordinate scheduling, and ensure adherence to service guidelines while contributing to

Responsibilities

• Schedule and dispatch daily technician work orders with clear scope and timing.
• Prioritize repairs and optimize routes to fit job requirements.
• Coordinate with Service Manager and accounts to plan bi-weekly technician schedule.
• Distribute work orders daily to teams.
• Follow scheduling guidelines and prioritization to manage the schedule.
• Record non-productive technician time and assist with tracking KPIs.
• Attend DMB meetings daily and discuss progress on KPI actions.
• Identify blockers and perform offline tasks to improve KPI performance.
• Ensure S&O guidelines and best practices are followed.

Job description

Job Title

Service Dispatcher - EXP

Location

Baltimore, MD

Zip Code

21227

Start Date

Right Away

Immediate

Pay Rate

$14.97/hr

Keyword's

#Baltimorejobs; #ServiceDispatcherjobs.

Benefits

• health care
• dental
• vision
• life insurance
• 401(k)
• education assistance
• paid time off including PTO, holidays, and any other paid leave required by law

Job Description

We provide a competitive pay and benefits package. This position is offering a pay rate of $14.97/hr, however, Belcan considers several factors when extending an offer, including but not limited to education, experience, geographic location, and discipline.

Benefits offered may include health care, dental, vision, life insurance; 401(k); education assistance; paid time off including PTO, holidays, and any other paid leave required by law.

A service dispatcher takes incoming customer calls and creates a dispatch ticket for each service call. Other duties include assisting with marketing as needed and keeping hard copies of customer files and billing.

Responsibilities

• Schedule and dispatch technician daily work orders for repairs while ensuring scope of work and time requirements are well communicated
• Manage prioritization of repairs while optimizing technician-assigned routes to align with job requirements
• Partner with Service Manager & Account Management Processor to prepare bi-weekly technician schedule
• Proactively distribute work orders for jobs daily
• Adhere to scheduling guidelines and work order priority to manage schedule
• Assist with the management and recording of non-productive technician time
• Service Coordinator is responsible for joining DMB meetings daily and being prepared to discuss progress on relevant KPIs and actions to improve underperforming KPIs
• Service Coordinator is responsible for proactively identifying actions, performing offline tasks assigned in DMBs, and escalating any blockers to ensure consistent improvement in KPI performance and field operations in general
• Service Coordinator is responsible for ensuring S&O guidelines & best practices are followed

Belcan is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.