Field Service Dispatch Coordinator

Bray and Scarff; Laurel (MD); On-site; USD 26,000 - 32,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Health insurance

Paid time off

Training & development

Vision insurance

Job summary

Bray and Scarff in Laurel, MD is seeking a Field Service Dispatch Coordinator to support daily scheduling and coordination of service technicians. You will log service requests, schedule appointments based on technician availability, and maintain clear communication with customers about timing and next steps.

This in-person role emphasizes accurate documentation, routing familiarity, and teamwork with dispatchers, customer service staff, and technicians to keep the service department running

Qualifications

• Previous experience in a customer service or administrative role preferred.
• Strong verbal communication skills.
• Ability to work in a fast paced environment.
• Proficiency with computers and basic scheduling tools.
• Strong organizational skills.
• Attention to detail in documentation.
• Ability to remain calm and supportive during customer interactions.
• Willingness to learn routing processes and service department procedures.

Responsibilities

• Answer incoming calls and log service requests accurately.
• Schedule service appointments based on technician availability and standard procedures.
• Provide customers with clear explanations of scheduling expectations and next steps.
• Record call details, technician updates, and relevant notes in company systems.
• Assist technicians by confirming addresses, time windows, and basic job information.
• Monitor scheduled calls and notify the team of potential delays or changes.
• Support the dispatch and customer service teams with documentation and updates.
• Learn routing procedures, company systems, and scheduling rules.
• Provide professional and timely communication to customers and internal teams.
• Follow all office procedures and service department guidelines.
• Any other duties as assigned.

Skills

Verbal communication

Organization

Computer skills

Attention to detail

Calm under pressure

Customer service

Tools

Scheduling software

PC proficiency

Job description

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Training & development
• Vision insurance

Compensation / Job Specifics

• This position is posted at $19 - $23/hr
• This position is in-person in Laurel Maryland
• This work days for this position are Monday - Friday
• Monday - Friday : 8:00AM - 5:00PM

Job Summary:

The Field Service Dispatch Coordinator 1 supports the daily scheduling and coordination of service technicians. This role manages incoming service requests, schedules appointments, enters accurate documentation, and communicates with customers regarding service timing. Coordinator 1 focuses on standard scheduling tasks, established procedures, and consistent communication to support the service department.

Essential Duties:

• Answer incoming calls and log service requests accurately
• Schedule service appointments based on technician availability and standard procedures
• Provide customers with clear explanations of scheduling expectations and next steps
• Record call details, technician updates, and relevant notes in company systems
• Assist technicians by confirming addresses, time windows, and basic job information
• Monitor scheduled calls and notify the team of potential delays or changes
• Support the dispatch and customer service teams with documentation and updates
• Learn routing procedures, company systems, and scheduling rules
• Provide professional and timely communication to customers and internal teams
• Follow all office procedures and service department guidelines
• Any other duties as assigned

Qualifications:

• Previous experience in a customer service or administrative role preferred
• Strong verbal communication skills
• Ability to work in a fast paced environment
• Proficiency with computers and basic scheduling tools
• Strong organizational skills
• Attention to detail in documentation
• Ability to remain calm and supportive during customer interactions
• Willingness to learn routing processes and service department procedures

Physical Requirements:

• Ability to sit at a computer for extended periods
• Regular use of phone systems and office technology
• Ability to lift up to ten pounds for occasional office related tasks

Work Environment:

• Office setting within a busy service department
• Fast paced environment with constant communication needs
• Regular interaction with dispatchers, customer service staff, technicians, and leadership
• Work requires managing shifting priorities and time sensitive requests