Service Coordinator - Dispatch & Client Liaison

McKinstry Company; Seattle (WA); On-site; USD 33,062 - 53,726; Full time

Benefits offered by this job

401(k) with employer match and profit‑

Paid time off and holidays

Comprehensive medical, prescription, d

Dental and vision with low deductible

Family formation benefits including IV

Up to 16 weeks paid parental leave

Commuter benefits

Pet insurance

Building Good paid community service

Learning and advancement opportunities

Moves gyms or remote reimbursement

Job summary

McKinstry in Seattle, WA is seeking a Service Coordinator to oversee coordination, communication, and prioritization of technician resources across all scheduled and reactive work within budget. You will act as the primary liaison with clients and field teams to ensure on-time completion and clear updates.

Three years of dispatch or scheduling experience with customers is required. A high school diploma and strong MS Office proficiency (Word, Excel, PowerPoint, Outlook, Visio, SharePoint) are

Qualifications

• Three (3) years of dispatch/scheduling experience working with customers required.
• High school diploma or equivalent work experience required.
• Intermediate knowledge of Microsoft Office Suite - Word, Excel, PowerPoint, Outlook and Visio required; working knowledge of SharePoint preferred.
• Knowledge of how to properly review proposals, bids, contracts and manpower reports preferred.

Responsibilities

• Receiving of client requests and management of client expectations and communication across maintenance and service calls,
• Prioritize and schedule maintenance, service, and project work within given time periods.
• Schedules and manages group of technicians across all work, including communication of work details, assurance of tools/material requirements, and project expectations.
• Management and communication of work status, assuring achievement of client commitment and work success for McKinstry.
• Communication with our clients and representation of McKinstry across all work managed and dispatched.
• Effectively manage jobs and budgets across all horizontal offerings: Maintenance, Service, and Projects.
• Communicating closely with management in regards to callbacks, technician problems, unsatisfied customers, etc.
• Assures the efficient and complete closeout of all work managed.

Job description

McKinstry in Seattle, WA is seeking a Service Coordinator to oversee coordination, communication, and prioritization of technician resources across all scheduled and reactive work within budget. You will act as the primary liaison with clients and field teams to ensure on-time completion and clear updates.

Three years of dispatch or scheduling experience with customers is required. A high school diploma and strong MS Office proficiency (Word, Excel, PowerPoint, Outlook, Visio, SharePoint) are