Senior Field Dispatch Lead - Tech Ops & Scheduling

CoolSys; Kent (WA); On-site; USD 34,000 - 48,000; Full time

Benefits offered by this job

Competitive pay

Medical coverage

Dental coverage

Vision coverage

Prescription coverage

Paid vacation

Holidays

Floating holidays

401(K) with company match

Life insurance

AD&D option

Disability

Tuition reimbursement

Employee discounts

Pet insurance

Legal plan

ID theft protection

Job summary

CoolSys in Kent, WA is seeking a Dispatcher to oversee daily coordination and distribution of work to Technicians, ensuring efficient service delivery and adherence to SLAs.

The role requires 3–5 years in dispatch operations, strong organizational and communication skills, and the ability to adapt to changing priorities, including evenings or weekends as needed.

You will mentor peers and help optimize resource allocation while maintaining exceptional customer satisfaction.

Qualifications

• 3–5 years of experience in dispatch operations or a related field.
• Strong ability to prioritize and manage multiple tasks in a fast-paced environment.
• Excellent written and verbal communication with customers and internal teams.

Responsibilities

• Oversee daily coordination and distribution of work to Technicians, ensuring efficient service delivery.
• Act as a key contact between dispatchers, Service Managers, and Technicians; provide guidance and resolve escalations.
• Ensure compliance with SLAs and address potential delays or missed commitments.

Skills

Dispatch operations

Prioritization

Customer service

Communication skills

Mentorship

Education

High school diploma

Associate’s degree or technical certification

Tools

Email

Word

Excel

Job description

CoolSys in Kent, WA is seeking a Dispatcher to oversee daily coordination and distribution of work to Technicians, ensuring efficient service delivery and adherence to SLAs.

The role requires 3–5 years in dispatch operations, strong organizational and communication skills, and the ability to adapt to changing priorities, including evenings or weekends as needed.

You will mentor peers and help optimize resource allocation while maintaining exceptional customer satisfaction.