Service Coordinator: Customer & Technician Liaison

Paycom; Fort Worth (TX); On-site; USD 42,000 - 56,000; Full time

Job summary

Shoppa’s Material Handling is seeking a Service Advisor to manage service calls for customers and coordinate field technicians. The role emphasizes accurate documentation, efficient scheduling, and clear communication with customers, technicians, and parts staff.

The successful candidate will have strong interpersonal skills, attention to detail, and a professional demeanor to deliver world-class customer service in a fast-paced environment.

Qualifications

• Strong communication and customer service skills.
• Attention to detail and accurate record-keeping.
• Experience coordinating field technicians or service calls is a plus.

Responsibilities

• Manage and assign field technicians to service calls in your region.
• Receive customer calls and determine needs and urgency.
• Enter service requests and notes into the system and track progress.

Skills

Customer service

Communication

Scheduling

Team coordination

Tools

MS Excel

Outlook

MS Navision

Job description

Shoppa’s Material Handling is seeking a Service Advisor to manage service calls for customers and coordinate field technicians. The role emphasizes accurate documentation, efficient scheduling, and clear communication with customers, technicians, and parts staff.

The successful candidate will have strong interpersonal skills, attention to detail, and a professional demeanor to deliver world-class customer service in a fast-paced environment.