Service Coordinator — Customer Success & Repairs Scheduler

James River Companies Llc; Danville (VA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Extended health, dental, and vision

Health savings account (HSA)

Flexible spending account

Disability and life insurance

401k with employer match and profit分享

Paid time off and holidays

Employee recognition rewards

Job summary

James River Equipment in Danville is seeking a Service Coordinator to manage field service operations, authorize repairs, and communicate with customers and technicians. The role emphasizes accuracy in estimates, scheduling, and invoicing within a fast-paced dealership setting.

The position requires strong customer service, clear communication, and proficiency with CDK-based work orders and Excel. Health benefits, 401k, and paid time off are among the offerings.

Qualifications

• Experience delivering exceptional customer service in high-volume environments.
• Ability to explain estimates and repairs clearly to customers and technicians.
• Strong communication and follow-up with customers, techs, and parts staff.
• Proficiency with basic computer systems and MS Office tools.

Responsibilities

• Complete service authorizations and assess repairs with customers and technicians.
• Provide cost estimates/quotes to customers.
• Verify customer credit for work and arrange payments as needed.
• Communicate start times and completion dates, update progress.
• Assign repair times to work orders and manage service jobs.
• Generate and review invoices including warranty work with customers.

Skills

Customer service

Communication

Problem solving

Attention to detail

Tools

CDK Work Order System

Microsoft Excel

Job description

James River Equipment in Danville is seeking a Service Coordinator to manage field service operations, authorize repairs, and communicate with customers and technicians. The role emphasizes accuracy in estimates, scheduling, and invoicing within a fast-paced dealership setting.

The position requires strong customer service, clear communication, and proficiency with CDK-based work orders and Excel. Health benefits, 401k, and paid time off are among the offerings.