Service Coordinator - Customer Care & Tech Workflow Lead

James River Equipment Group; Danville (VA); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Health insurance

Dental coverage

Vision coverage

HSA options

FSA options

Disability insurance

Life insurance

401k with match

Profit sharing

Tools allowance

PPE allowance

Paid time off

Job summary

James River Equipment in Danville, VA is seeking a Service Coordinator to manage customer service authorizations, identify repairs with technicians, and provide cost estimates. You will communicate start times and completion dates, and help ensure smooth progression of service work.

You will also manage work orders, coordinate with technicians and parts staff, and handle invoicing including warranty work to ensure timely customer satisfaction and accurate billing.

Qualifications

• Exceptional customer service with ability to handle high volume of inquiries.
• Proficient with CDK or similar work order systems.
• Experience in a service department preferred.
• Strong follow-up and communication with technicians, parts staff, and customers.

Responsibilities

• Complete customer service authorizations, identify repairs with customer and technicians, and provide cost estimates to customers.
• Ensure customer has sufficient credit for work authorized and arrange payments as required.
• Communicate start time and completion date to customer and note any additional work identified by technicians.
• Assign repair times to work order segments, manage service jobs, approve technicians' reports, and perform final inspection.
• Invoice the customer, including warranty work, and review invoice with customer prior to closing.

Skills

Customer service

Communication

Systems learning

High volume handling

Team collaboration

Tools

CDK Work Order System

Microsoft Excel

Microsoft Office

Job description

James River Equipment in Danville, VA is seeking a Service Coordinator to manage customer service authorizations, identify repairs with technicians, and provide cost estimates. You will communicate start times and completion dates, and help ensure smooth progression of service work.

You will also manage work orders, coordinate with technicians and parts staff, and handle invoicing including warranty work to ensure timely customer satisfaction and accurate billing.