Service Advisor: Customer‑Centric Career Growth

Paycom; Toano (VA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health insurance

401k with employer match

Paid time off

Dental & Vision

Job summary

James River Equipment in Toano, VA is seeking a Service Advisor to join our service team. You will handle customer service authorizations, communicate repairs, and prepare quotes and start/end times for jobs with technicians.

The role requires strong customer service, proficiency with CDK or similar work order systems and Microsoft Office, especially Excel. Prior service department experience is highly preferred; growth opportunities available.

Qualifications

• Exceptional customer service with ability to handle high volume inquiries.
• Proficient with CDK or similar work order systems and MS Excel.
• Previous experience in a service department preferred.
• Strong follow-up and communication with technicians, parts staff and customers.

Responsibilities

• Complete customer service authorizations, identify all repairs through communication with customer and technicians, and provide cost estimates/quotes to customers.
• Ensure the customer has sufficient credit for work authorized and make payment arrangements as required.
• Communicate estimated job start time and completion date to the customer, updating progress as necessary, and make customer aware of any additional service work identified by the technician during inspection and/or repair.
• Assign SPGs/estimated repair times to work order segments, manage service jobs, approve technicians’ service reports and perform final inspection of the machine.
• Invoice the customer to include warranty work and review invoice with customer prior to closing work order.

Skills

Customer service

Communication

Microsoft Excel

Learning new systems

Tools

CDK software

MS Office

Job description

James River Equipment in Toano, VA is seeking a Service Advisor to join our service team. You will handle customer service authorizations, communicate repairs, and prepare quotes and start/end times for jobs with technicians.

The role requires strong customer service, proficiency with CDK or similar work order systems and Microsoft Office, especially Excel. Prior service department experience is highly preferred; growth opportunities available.