Service Coordinator

James River Companies Llc; Danville (VA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Extended health, dental, and vision

Health savings account (HSA)

Flexible spending account

Disability and life insurance

401k with employer match and profit分享

Paid time off and holidays

Employee recognition rewards

Job summary

James River Equipment in Danville is seeking a Service Coordinator to manage field service operations, authorize repairs, and communicate with customers and technicians. The role emphasizes accuracy in estimates, scheduling, and invoicing within a fast-paced dealership setting.

The position requires strong customer service, clear communication, and proficiency with CDK-based work orders and Excel. Health benefits, 401k, and paid time off are among the offerings.

Qualifications

• Experience delivering exceptional customer service in high-volume environments.
• Ability to explain estimates and repairs clearly to customers and technicians.
• Strong communication and follow-up with customers, techs, and parts staff.
• Proficiency with basic computer systems and MS Office tools.

Responsibilities

• Complete service authorizations and assess repairs with customers and technicians.
• Provide cost estimates/quotes to customers.
• Verify customer credit for work and arrange payments as needed.
• Communicate start times and completion dates, update progress.
• Assign repair times to work orders and manage service jobs.
• Generate and review invoices including warranty work with customers.

Skills

Customer service

Communication

Problem solving

Attention to detail

Tools

CDK Work Order System

Microsoft Excel

Job description

Join the team at James River Equipment in DanvilleSince 1977, James River Equipment has been providing outstanding John Deere products and services to farmers, businesses, homeowners, and our communities. Each one of our over 50 authorized John Deere dealerships provides a workplace where employees are family and customers return because of the skill, service and trust our employees provide. As we grow, we value people ready to grow a career that makes an impact far beyond just our daily workplace.Day in the Life: Service CoordinatorComplete customer service authorizations, identify all repairs through communication with customer and technicians, and provide cost estimates/quotes to customersEnsure the customer has sufficient credit for work authorized and make payment arrangements as requiredCommunicate estimated job start time and completion date to the customer, updating progress as necessary, and make customer aware of any additional service work identified by the technician during inspection and/or repairAssign SPGs/estimated repair times to work order segments, manage service jobs, approve technicians’ service reports and perform final inspection of the machineInvoice the customer to include warranty work and review invoice with customer prior to closing work orderNeed to Succeed:Exceptional customer service with ability to handle high volume of customer inquiries in person, by phone and onlineComputer systems use, specifically in CDK or similar work order system, Microsoft Office to include Excel, and ability to learn new systems quicklyPrevious experience in a service department is strongly preferredExcellent follow up with the ability to communicate well with both technicians, parts staff, and customersAbout the BenefitsIn addition to competitive pay (negotiable based on experience), the successful candidate will receive:Extended health, dental, and vision insurance (day one of employment)Health savings account optionsFlexible spending account optionsDisability and life insurance401k with employer match and profit share (after 90 days of employment)Annual tools and PPE allowancePaid time off and paid holidaysEmployee recognition rewards programOpportunities to attend a yearly cruise for top performersOpportunities for leadership and professional growthQuarterly group outings, company events, and employee recognition programsUpon joining James River Equipment, you will be welcomed into a supportive, collaborative, and diverse team that takes pride in a job well done and is appreciated for the work they do!For more information about what it’s like to work at James River Equipment, please visit our website at www.jamesriverequipment.com