Service Coordinator: Customer Care & Scheduling

Kibble Equipment; Belle Plaine Township (MN); On-site; USD 52,000 - 58,000; Full time

Job summary

Kibble Equipment is seeking a Service Administrator in Minnesota to act as the primary liaison between customers and the Service Department, managing work orders from opening to invoicing and coordinating with the Service Manager and Technicians.

The ideal candidate will be organized, customer-focused, and able to maintain accurate service records while promoting preventative maintenance and inspections. A HS diploma and MS Office proficiency are required.

Qualifications

• General knowledge of accounting practices and basic office procedures.
• Proficiency with Microsoft Office (Outlook, Word, Excel).
• Strong communication and interpersonal skills.
• Excellent organizational abilities; able to work independently.
• High School Diploma, GED, or equivalent required.

Responsibilities

• Create, manage, and close work orders from opening through invoicing.
• Answer customer inquiries by phone, email, and in person, providing timely and professional customer service.
• Maintain accurate customer, equipment, and service records.
• Schedule service appointments and coordinate workflow with the Service Manager and Shop Foreman.
• Proactively contact customers regarding preventative maintenance, equipment inspections, seasonal service programs, and recommended repairs.
• Follow up with customers after completed repairs to ensure satisfaction and identify future service needs.
• Coordinate communication between customers, Service Technicians, Parts personnel, and the Service Manager throughout the repair process.
• Submit and track warranty and product improvement claims.
• Update and maintain equipment inspection agreements and service maintenance programs.
• Compile service reports and technician efficiency information.
• Monitor cash work orders and coordinate payment prior to equipment release.
• Support service promotions and customer outreach initiatives.
• Maintain department records, filing systems, and office supply inventory.
• Perform other administrative duties as assigned.

Skills

Accounting basics

Microsoft Office

Communication

Organizational skills

Education

High School Diploma or GED

Associate's or Bachelor's degree (preferred)

Job description

Kibble Equipment is seeking a Service Administrator in Minnesota to act as the primary liaison between customers and the Service Department, managing work orders from opening to invoicing and coordinating with the Service Manager and Technicians.

The ideal candidate will be organized, customer-focused, and able to maintain accurate service records while promoting preventative maintenance and inspections. A HS diploma and MS Office proficiency are required.