Service Administrator: Scheduling, Quotes & Invoicing

Koenig Equipment; Lebanon (OH); On-site; USD 42,000 - 56,000; Full time

Job summary

Koenig Equipment in Lebanon, OH is seeking a Service Administrator to support the service team and ensure efficient handling of service requests, quotes, scheduling, and invoicing while coordinating with technicians and parts staff.

The ideal candidate brings dealership experience, strong communication, and proficiency with service software; you will help maintain high-quality customer service and timely operations.

Qualifications

• Experience in a comparable dealership role.
• Strong time management and interpersonal skills.
• Clear, proactive communication with customers.
• Basic understanding of product lines and mechanical systems.
• Proficiency with dealership operating systems and Microsoft Office.
• Ability to lift up to 50 lbs.

Responsibilities

• Utilize Koenig systems to deliver value to customers and manufacturers.
• Process work orders from creation to invoicing.
• Handle service requests, gather details, provide quotes, and schedule work.
• Assign technicians based on skill and availability.
• Coordinate with Parts to confirm availability and adjust schedules.
• Update progress with service manager and obtain approvals for quotes.
• Review technician work orders for accuracy and close invoices.
• Ensure returnable parts are received before invoicing.
• Process warranty work orders as directed.
• Identify and create job codes in IntelliDealer.
• Incorporate training schedules for technicians.
• Participate in training sessions.
• Perform additional duties as required.

Skills

Time management

Interpersonal skills

Customer communication

Mechanical systems understanding

Dealership software familiarity

Tools

IntelliDealer

Dealership software

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Koenig Equipment in Lebanon, OH is seeking a Service Administrator to support the service team and ensure efficient handling of service requests, quotes, scheduling, and invoicing while coordinating with technicians and parts staff.

The ideal candidate brings dealership experience, strong communication, and proficiency with service software; you will help maintain high-quality customer service and timely operations.