Service Administrator: Customer Experience & Ops

Titan Machinery, Inc; Shakopee (MN); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Health and dental coverage

Health Savings Account (HSA) up to $1,

8 paid holidays

Competitive PTO

401(k) with company match on first day

100% paid pregnancy-related leave

Vision insurance

Life insurance

Short-term disability

Volunteer hours

Performance-based incentives

Team Titan

Job summary

Titan Machinery is seeking a Service Administrator in Minnesota to manage work orders, track warranty status, and support proactive scheduling and customer satisfaction. You will interact with customers professionally, collect repair details, and ensure follow-up to maximize service quality.

The role emphasizes efficient use of service systems, independent work, and strong documentation. Titan offers a comprehensive benefits package and opportunities for growth within the team.

Qualifications

• 1+ years of related experience or related education/training (degree, certificate, military, etc).
• Computer-proficient with Excel, Word, Outlook; ability to learn new systems quickly.
• Keen attention to detail, high level of initiative, and ability to work independently.
• Exceptional documentation and communication abilities.

Responsibilities

• Administrative and Service Support: Manage work orders, oversee warranty claims, and track manufacturer warranty status to support proactive scheduling and customer satisfaction.
• Customer Interaction and Experience: Welcome and assist customers professionally, collect necessary details for repairs, and follow up to ensure satisfaction.
• Operational Efficiency: Utilize technical support systems, monitor customer machines’ warranty status to support proactive maintenance, and help with the upkeep of the service department and company assets to ensure efficient and effective store operations.

Skills

Administrative support

Documentation

Customer service

Attention to detail

Independent work

Education

Related education or training

Tools

Excel

Word

Outlook

Job description

Titan Machinery is seeking a Service Administrator in Minnesota to manage work orders, track warranty status, and support proactive scheduling and customer satisfaction. You will interact with customers professionally, collect repair details, and ensure follow-up to maximize service quality.

The role emphasizes efficient use of service systems, independent work, and strong documentation. Titan offers a comprehensive benefits package and opportunities for growth within the team.