Service Administrator- Belle Plaine

Brandt Holdings Agriculture; Belle Plaine (MN); On-site; USD 52,000 - 58,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

Paid time off

401k with employer match

Life Insurance

Disability Insurance

Job summary

The Ag Division of Brandt Holdings is seeking a Service Administrator to act as the primary liaison between customers and the Service Department. You will manage work orders, schedule service, update records, and promote maintenance programs to ensure a smooth workflow and positive customer experiences.

Ideal candidates are organized, customer-focused, and capable of handling communications with technicians, managers, and customers to keep the shop running efficiently.

Qualifications

• General knowledge of accounting practices.
• Proficiency with Microsoft Office (Outlook, Word, Excel).
• Effective communication in one-on-one and group settings.
• Strong organizational skills and ability to work independently.

Responsibilities

• Create, manage, and close work orders from opening through invoicing.
• Answer customer inquiries by phone, email, and in person, providing timely service.
• Maintain accurate customer, equipment, and service records.
• Schedule service appointments and coordinate workflow with the Service Manager and Shop Foreman.
• Proactively contact customers regarding preventative maintenance, inspections, and repairs.
• Follow up with customers after repairs to ensure satisfaction and identify future needs.
• Coordinate communication between customers, technicians, parts personnel, and the Service Manager.
• Assist with warranty and product improvement claims.

Skills

Accounting basics

Communication

Organizational skills

Independent work

Education

High School Diploma or GED

Associate's or Bachelor's degree

Tools

Microsoft Office

Job description

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Company: The Ag Division of Brandt Holdings

Date: Sep 15, 2026

Location: Belle Plaine, MN, US, 56011

Who is Kibble Equipment?

Position Summary

The Service Administrator serves as the primary point of contact between customers and the Service Department,supporting the flow of work from scheduling through completion. This role works closely with customers, the
Service Manager, Shop Foreman, and Service Technicians to schedule service, provide repair updates, maintainaccurate service records, and promote preventative maintenance and equipment inspections. The ideal candidateis organized, customer-focused, and committed to delivering a positive service experience while helping keep theshop running efficiently.

Job Responsibilities

• Create, manage, and close work orders from opening through invoicing.
• Answer customer inquiries by phone, email, and in person, providing timely and professional customerservice.
• Maintain accurate customer, equipment, and service records.
• Schedule service appointments and coordinate workflow with the Service Manager and Shop Foreman.
• Proactively contact customers regarding preventative maintenance, equipment inspections, seasonal serviceprograms, and recommended repairs.
• Follow up with customers after completed repairs to ensure satisfaction and identify future service needs.
• Coordinate communication between customers, Service Technicians, Parts personnel, and the ServiceManager throughout the repair process.
• Submit and track warranty and product improvement claims.
• Update and maintain equipment inspection agreements and service maintenance programs.
• Compile service reports and technician efficiency information.
• Monitor cash work orders and coordinate payment prior to equipment release.
• Support service promotions and customer outreach initiatives.
• Maintain department records, filing systems, and office supply inventory.
• Perform other administrative duties as assigned.
  

Qualifications

• General knowledge of accounting practices and basic office procedures.
• Proficiency in Microsoft Office Products (Outlook, Word, Excel).
• Effective communication skills in both one-on-one and group settings.
• Strong organizational skills with the ability to work independently and stay focused on tasks.
• High School Diploma, GED, or equivalent experience required.

Preferred Qualifications

• Preferably holds an Associate's or Bachelor's degree.

Join Kibble Equipment for competitive salaries and comprehensive benefits including health, vision, and dental insurance, paid time off, 401k and Roth Retirement Savings with employer match, plus Life and Disability Insurance. Experience a fulfilling career with us.

Compensation

The following represents Kibble Equipment compensation estimation based on market data and placement of internal employees. This is a salary role with a starting base of $52,000 and going up to $58,000 based on experience. This role is also incentive eligible and is based on performance.