Service Coordinator & Customer Advocate

Riesterer & Schnell Inc; Neenah (WI); On-site; USD 28,000 - 34,000; Full time

Job summary

Riesterer & Schnell Inc is seeking a Service Department Assistant in Neenah, WI. You will support the Service Manager and daily operations, handling phone calls, scheduling, repairs, and customer coordination to ensure timely, courteous service.

Responsibilities include creating repair orders, handling time tracking, coordinating promotions, and assisting with reports and payroll. Strong communication and computer skills are essential.

Qualifications

• Excellent communication and customer service skills required.
• Strong attention to detail and organizational skills.
• Ability to use a computer and current software programs.
• Knowledge of lawn and garden equipment preferred.

Responsibilities

• Answer phone calls in the Service Department and assist customers at the counter.
• Assist in scheduling work, answering questions, and advising on repairs within guidelines.
• Start repair orders, enter tech notes and parts on orders, obtain approvals.
• Assist Service Manager in coordinating promotions, clinics and events.
• Generate reports and complete other paperwork as requested.
• Review technician time postings and assist with payroll time reporting.
• Assist customers with pickup, drop-off, loading and unloading equipment.
• Coordinate transportation for equipment between dealership and customer sites.
• Maintain the shop area in a clean, safe manner.
• Act as back-up to the Service Manager when needed.
• Maintain SDS books and chemical inventory; ensure up-to-date compliance.
• Perform word processing and spreadsheet tasks as assigned.
• Attend department meetings and company events; uphold a professional image.
• All other duties as assigned.

Skills

Customer service

Communication skills

Detail orientation

Computer skills

Tools

None

Job description

Riesterer & Schnell Inc is seeking a Service Department Assistant in Neenah, WI. You will support the Service Manager and daily operations, handling phone calls, scheduling, repairs, and customer coordination to ensure timely, courteous service.

Responsibilities include creating repair orders, handling time tracking, coordinating promotions, and assisting with reports and payroll. Strong communication and computer skills are essential.