Skilled Small Engine Service Technician

Riesterer & Schnell; Chilton (WI); On-site; USD 32,000 - 48,000; Full time

Job summary

Riesterer & Schnell in Chilton, WI is seeking a Service Technician to service, repair, recondition and assemble equipment, maintaining shop tools and safety standards.

You will diagnose repairs, obtain approvals, and communicate with customers while staying up-to-date on product changes and attending required trainings. The role includes a mix of repair work and customer interaction with potential Saturday shifts.

Qualifications

• Three+ years of related experience preferred.
• Associates Degree in small engines, outdoor motorsports, and/or other equipment preferred.
• Knowledge of lawn and garden equipment preferred.
• Must have own tools.
• Must have a valid driver’s license and insurable driving history.

Responsibilities

• Accepts repair orders as assigned by the Service Manager, Assistant Service Manager, Service Writer or assigned person.
• Diagnose problems and determine what repairs are needed. Coordinate with Service office staff in communicating necessary repairs to customer and obtaining approvals.
• Repair, service, recondition or assemble equipment as approved by the customer/Service Manager.
• Obtains necessary parts working cooperatively with Parts Department staff. Notifies Service Manager when parts orders need to be expedited.
• Completes service inspections on equipment, making recommendations on repairs needed.
• Works to control come-backs, giving them special attention so as not to happen again.
• Promotes marketing programs to customers in an effort to drive sales.
• Communicates with customers in a positive, professional manner demonstrating patience in explaining repairs.
• Notifies Service Manager of safety issues and/or accidents immediately.
• Accurately documents time and work performed on forms provided in a legible and complete manner.
• Conducts work in a safe manner, wearing safety glasses & steel toed shoes and following other company safety guidelines.
• Attends meetings, training sessions, and other company events and participates in a positive, professional manner.
• Stays up-to-date on technical changes, product developments, manufacturer releases, etc. Attends training as required.
• Maintains a clean, neat and safe work area and the shop in general.
• Presents a positive, professional image in conduct and dress at all times.
• All other duties as assigned.

Skills

3+ years experience

Tools handling

Customer communication

Education

Associates degree

Tools

Own tools

Job description

Riesterer & Schnell in Chilton, WI is seeking a Service Technician to service, repair, recondition and assemble equipment, maintaining shop tools and safety standards.

You will diagnose repairs, obtain approvals, and communicate with customers while staying up-to-date on product changes and attending required trainings. The role includes a mix of repair work and customer interaction with potential Saturday shifts.