Customer Service Representative

Warehouse-Specialists,-LLC-2; Neenah (WI); On-site; USD 32,000 - 42,000; Full time

Job summary

Warehouse-Specialists, LLC in Neenah, WI is seeking a Customer Service Representative to coordinate orders, shipments, and service requests between customers, warehouse operations, and internal service teams. This role emphasizes clear communication, timely problem-solving, and accurate data entry in operational systems.

The position is in-office, with a Monday–Friday 10:00 AM to 6:30 PM shift. The successful candidate will report to the Customer Service Manager and must demonstrate strong

Qualifications

• Strong organizational, problem-solving, multi-tasking, and decision-making skills.
• Proficient with MS Word, Excel, and Outlook.
• Excellent customer service and communication skills across channels.
• Bilingual abilities are a plus.

Responsibilities

• Respond to customer inquiries related to orders, shipments, inventory, billing, and service requests.
• Maintain positive customer relationships through professional and timely communication.
• Research and resolve customer issues by coordinating with internal teams.
• Enter and maintain customer order information in operational systems.
• Coordinate shipment details with warehouse teams, carriers, and transportation partners.
• Ensure customer shipping requirements, documentation, and timelines are met.
• Serve as a liaison between customers, centralized customer service teams, and site operations.
• Maintain accurate order, shipment, and customer information across WMS, OMS, and portals.
• Support onboarding activities for new customers during initial implementation.

Skills

Customer service

Organizational skills

Problem-solving

MS Word

MS Excel

MS Outlook

Team player

Customer focus

Bilingual

Tools

WMS

OMS

Job description

The Customer Service Representative supports day-to-day customer account activity by coordinating orders, shipments, and service requests between customers, warehouse operations, and internal service teams. This role helps ensure customer requirements are communicated clearly, operational processes run smoothly, and issues are resolved quickly and accurately. This position is in-office in Neenah, Wisconsin, and the shift is 10:00 AM - 6:30 PM, Monday - Friday. The position will report to a Customer Service Manager.

DUTIES AND ACCOUNTABILITIES:

Account & ServiceSupport

Respond to customer inquiries related to orders, shipments, inventory, billing, and service requests.

Maintain positive customer relationships through professional and timely communication.

Research and resolve customer issues by coordinating with internal teams.

Order & Shipment Coordination

Enter and maintain customer order information within operational systems.

Coordinate shipment details with warehouse teams, carriers, and transportation partners.

Ensure customer shipping requirements, documentation, and timelines are met.

Cross-Functional Coordination

Serve as a liaison between customers, centralized customer service teams, and site operations.

Communicate customer requests, changes, and service expectations to warehouse personnel.

Collaborate with operations and transportation teams to resolve service or fulfillment issues.

Documentation Management

Maintain accurate order, shipment, and customer information across operational systems, including WMS, OMS, and customer portals.

Support reporting and documentation related to customer orders, shipments, and billing activity.

Customer Onboarding Support (as assigned)

• Support onboarding activities for new customers by coordinating account setup, operational requirements, and service expectations.
• Provide proactive communication and coordination to ensure new customers receive a high-touch service experience during initial implementation and onboarding.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:

• Enjoys contact with customers via phone, e-mail, or in person.
• Requires strong organizational, problem-solving, multi-tasking, and decision-making skills.
• Strong computer skills and working knowledge of MS Word, Excel, and Outlook.
• Must be reliable and a team player.
• Must demonstrate exceptional customer focus and sense of urgency.
• Bilingual speaking capabilities a plus.

PREFERRED EDUCATION AND EXPERIENCE:

• 1-3 years of customer service, administrative assistant, or data entry experience
• Background in warehousing or inventory management a plus

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Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.