Customer Support & Order Specialist

NEFF Automation; Mequon (WI); On-site; USD 36,000 - 54,000; Full time

Job summary

NEFF Automation is seeking a Customer Service Representative to provide comprehensive support to internal and external customers in Mequon, WI. The role involves understanding product needs, resolving issues, handling quotes, and processing orders with accuracy.

You will collaborate with sales, vendors, and other departments, maintain records, and help customers with cost-effective solutions while ensuring quality service and timely communication.

Qualifications

• High School Diploma or equivalent is required.
• Prefer 2–3 years of relevant experience with some technical repair or sales experience.
• Ability to read, analyze, and interpret technical procedures and product information in English.

Responsibilities

• Receives incoming calls from customers and assists with defining product needs, resolving issues, placing orders, and providing quotes.
• Verifies or creates customer accounts in the software and maintains documentation of orders, quotes, pricing, and discounts with high accuracy.
• Quotes price, availability, and delivery options and follows up with documentation and quotes.

Skills

Customer service

Order processing

Communication

Problem solving

Education

High School Diploma

Job description

NEFF Automation is seeking a Customer Service Representative to provide comprehensive support to internal and external customers in Mequon, WI. The role involves understanding product needs, resolving issues, handling quotes, and processing orders with accuracy.

You will collaborate with sales, vendors, and other departments, maintain records, and help customers with cost-effective solutions while ensuring quality service and timely communication.